Receptionist - Dubai, United Arab Emirates - Landmark Hotels and Suites
Description
1. Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of:
- All hotel features/ services, hours of operation.
- All room rates, special packages and promotions.
- Daily house count and expected arrivals/departures.
- Scheduled daily group activities.
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
- Process all guest check-ins.
- Verify registration card information with the guest.
- Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
- Direct Bell Person to escort guest and transport their luggage to the room.
- Handle overbooked or walked in guests.
- Accept and record wake-up call requests.
- Monitor, send and distribute guest faxes.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- Resolve discrepancies on the room status report with Housekeeping.
- Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
- Process all check-outs.
- Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
To attend the mandatory External and Internal training and follow the company training policy.
Job Types:
Full-time, Permanent
Salary:
AED1, AED2,000.00 per month
Experience:
- Receptionist: 2 years (required)
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