Patient-Affairs Specialist - Dubai, United Arab Emirates - GluCare

    GluCare
    GluCare Dubai, United Arab Emirates

    1 day ago

    Description

    Job Summary:

    The Patient Affairs Specialist will be the first point of contact for patients, ensuring smooth and efficient front-desk operations. This role involves welcoming and assisting patients, managing appointments, handling inquiries, and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background, preferably in healthcare or hospitality, with excellent communication and organizational skills.

    Key Responsibilities:

    1. Front Desk & Patient Reception:

    • Welcome, greet, and assist patients with a warm and professional approach.
    • Manage patient check-ins and check-outs, ensuring a smooth and efficient experience.
    • Provide essential information about the clinic's services, policies, and procedures.

    2. Appointment & Scheduling Management:

    • Coordinate patient appointments, ensuring optimal scheduling for doctors and specialists.
    • Manage appointment confirmations, reminders, and follow-ups to minimize no-shows.
    • Update and maintain accurate patient records in the electronic medical records (EMR) system.

    3. Patient Experience & Support:

    • Serve as the primary contact for patient inquiries, concerns, and requests.
    • Assist patients with insurance verification and billing inquiries.
    • Provide clear guidance on clinic workflows, procedures, and digital health tools.

    4. Administrative & Operational Support:

    • Maintain front-desk efficiency by managing daily administrative tasks.
    • Ensure a tidy, organized, and welcoming reception area.
    • Collaborate with medical and operations teams to optimize patient flow and minimize wait times.

    5. Coordination & Communication

    • Act as a liaison between patients, healthcare providers, and administrative teams.
    • Ensure effective internal communication to support seamless patient care.
    • Handle confidential patient information in compliance with data protection regulations.
    • Understand, follow and support all hospital infection control programs 
    Requirements

    Qualifications & Experience

    • Bachelor's degree in Healthcare Administration, Business, Hospitality, or a related field is preferred.
    • experience in a front-desk, patient affairs, or customer service role
    • Excellent communication and interpersonal skills, with a patient-first mindset.
    • Strong organizational and multitasking abilities in a fast-paced environment.
    • Proficiency in electronic medical records (EMR) systems, CRM software, and appointment scheduling tools.
    • Fluency in English and Arabic

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