Learning and Development Manager - Dubai, United Arab Emirates - Dives Holdings

Dives Holdings

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

General Duties:

Managing the training department of the organization across different countries.
Coordinating with all levels of departments to organize training programs.
Enforcing the standard operating procedures of the organization.

Specific Task:
Assisting all in all Corporate training related tasks.

Conducting training needs assessment to identify training gaps.

Developing a training culture within the restaurant group.

Defining the order of service within the restaurants and training our teams to follow it accordingly.

Ensuring that all statutory training requirements are complete.

Engaging in continuous training

- identifying areas for improvement within the teams and act upon them accordingly.

Appointing In-house Front and Back of the house designated trainers within each restaurant. This is critical as for your role as the training manager to develop, you will need to have a team beneath you that are permanently based in the restaurants. They will report to you and will continue the work you will start.
Providing support and development to designated trainers on a regular basis.
Assisting the unit managers in delivering appraisals and regular performance reviews.
Initiating, coordinating, executing and following-up on all training activities within all the restaurants.
Monitoring the on-going training activities in every restaurant and if needed provide training support, like co-facilitating the course with their in-house trainers and/or providing a sense of direction in their training endeavours.
Maintaining complete knowledge of all F&B services, outlets, services/features and hours of operation.
Updating training materials to make them more relevant to the needs of the organization.
Developing internal training competencies and establishing training structure for on-the-job training that will support career development and advancement of team members.
Providing and supporting cross-training and professional development opportunities.
Ensuring and providing ongoing feedback and follow-up on employee and management related challenges.
Assisting in the creation, implementation and facilitation of a restaurant training plans and any other corporate learning initiatives.
Continuously identifying new ways to improve quality within our restaurants.
Training our employees and managers on how they can achieve Guest Satisfaction Index targets.
Training our employees and managers on the standard operating procedures (SOPs) of our organization.
Attending meetings, outlets shift briefings and staff communication meetings to discuss training and quality updates. Ensuring that communication meeting minutes are filed accordingly.
Working closely with the restaurant general managers to identify and grow high potential supervisors, restaurant managers, and general managers.
Assisting outlet general managers and restaurant managers in their operations during peak times when needed.
Developing and maintaining a corporate training system that meets top management's expectation.
Preparing annual budget for training plans.
Contributing towards employee development and retention strategy by maintaining a learning and development culture.
Creating induction plans and orientation for new team members on all levels within the restaurant (management included). This includes, but not limited to, company handbook, product knowledge information, training handbooks for all positions, and training plans.
Responsible for planning the entire training program during every new restaurant opening.