Customer Service Representative - Ajman, Ajman Emirate

Only for registered members Ajman, Ajman Emirate, United Arab Emirates

2 days ago

د.إ90,000 - د.إ210,000 (AED) per year *

* This salary range is an estimation made by beBee

Position Summary · We are seeking a proactive and customer-focused Customer Service Representative to join a remote support team. In this role, you will serve as the primary point of contact for customers, assisting with inquiries, resolving concerns, and ensuring a positive over ...

Job description

Position Summary

We are seeking a proactive and customer-focused Customer Service Representative to join a remote support team. In this role, you will serve as the primary point of contact for customers, assisting with inquiries, resolving concerns, and ensuring a positive overall experience.

The ideal candidate is an excellent communicator who remains calm under pressure, listens actively, and is committed to delivering high-quality service. This position is well suited for individuals who are organized, solution-oriented, and comfortable working independently in a remote environment.

This is a flexible, remote opportunity designed for professionals who thrive in dynamic and customer-centric roles.

Key Responsibilities

As a Customer Service Representative, You Will

Respond to customer inquiries via email, chat, or phone in a timely and professional manner
Provide accurate information about products, services, policies, and procedures
Resolve customer issues efficiently while maintaining a positive and empathetic tone
Document interactions and update internal systems with clear and detailed notes
Escalate complex or unresolved issues to appropriate departments when necessary
Follow established service guidelines and performance standards
Identify recurring customer concerns and provide feedback for process improvement
Maintain confidentiality and professionalism in all communications

Your role will be essential in maintaining customer satisfaction and strengthening brand trust.

Qualifications & Skills
Successful candidates typically demonstrate:

Previous experience in customer service, call center support, retail support, or a related field
Strong verbal and written communication skills
Excellent problem-solving abilities and attention to detail
Ability to manage multiple conversations or tasks simultaneously
Comfortable working independently and meeting performance metrics
Basic proficiency with customer service software, CRM systems, or help desk platforms
Strong time management and organizational skills

A positive attitude, patience, and the ability to handle challenging situations professionally are key to success in this role.

Work Structure

Fully remote work environment
Flexible scheduling depending on assigned shifts
Clear performance expectations and measurable service standards
Ongoing training and support resources provided

Engagement Terms

Independent contractor or employee classification depending on placement
Weekly payments through supported platforms
Performance-based incentives may be available
Role scope and hours may vary based on operational needs

Application Process

To Apply

Submit your updated resume highlighting relevant customer service experience
Qualified candidates can expect follow-up communication within a few business days

We are looking for dependable and customer-oriented professionals who are passionate about delivering excellent service and creating positive customer experiences.

If you'd like, I can also create a shorter job board version or a more call-center-focused version.

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