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- Welcomes and registers hotelguests, explaining the accommodations and establishing credit ormethod of payment.
- Checks guest out of thehotel, preparing and explaining thebill.
- Responds to a wide variety of guestrequests by accurately assessing the guest needs and requests andthen adding personal recommendations and touches to achieve maximumcustomer satisfaction while complying with all FourSeasons' policies.
- Checks in guest inan efficient and friendly manner, using guest name wheneverpossible.
- Assures that guest is assigned typeof room requested and the correct rate ischarged.
- Arranges for luggage to be deliveredto guest room.
- Issues correct keys to theguest.
- Checks out guest at end ofstay.
- Ascertains guest satisfaction, collectskeys, posts late charges and presents bill toguest.
- Settles bill accurately through creditcard or cash transaction.
- Maintains a balancedbank assigned by the hotel.
- Makes change,cashes checks, exchanges foreigncurrency.
- Reconciles all transactions at theclose of each shift.
- Handles all guestinteractions with the highest level of hospitality andprofessionalism, accommodating special requests whenever possible;resolves customer complaints; assists customers in all inquiries inconnection with hotel services, hours of operations, key hotelpersonnel, in-house events, directions,etc.
- Responds to all guest requests in anaccurate and timely manner.
- Interaction withguest will be in person and by phone.
- Utilizesa variety of computer systems to check guests in and out, run dailyreports and select and block rooms for arrivingguests.
- Complies with Four Seasons'Category One and Category Two Work Rules and Standards of Conductas set forth in Employee Handbook.
- Worksharmoniously and professionally with co-workers andsupervisors.
- Accepts reservations, changes andcancellations in the absence of Reservations DepartmentStaff.
- Can answer guest calls and direct themappropriately in the absence of a CommunicationsOperator.
- Assists with responsibilities andduties in the absence of or due to heavy volume in the areas of theConcierge, Bell Staff, Business Center, and lobbycoverage.
- Provides basic trouble-shootingsupport for in-room services such as Internet, TV movies, games,and Web service.
- Works closely with Bell Staffto ensure smooth handling of guest luggage, deliveries and specialrequests.
Front Desk Receptionist - Abu Dhabi, United Arab Emirates - Four Seasons Hotels and Resorts
