Assistant SPA - Dubai, United Arab Emirates - Marriott International, Inc

Marriott International, Inc

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Job Number

Job Category Spa

Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

JOB SUMMARY

Position has responsibility for supervising and coordinating activities of employees delivering spa & recreation services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas.

Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

LEADERSHIP COMPETENCIES

Skills and Knowledge
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Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Analytical/Critical Thinking

The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.

CORE WORK ACTIVITIES

The following are specific responsibilities and contributions critical to the successful performance of the position:_
Adapting and role modeling brand standards at all times
Training and inspecting the team on sanitation, maintenance of the facilities etc on a daily basis.
Walking around all areas such as pool, retail, gym, spa etc. regularly to observe any issues and or concerns regarding standards and or maintenance.
Responsible for AES in the department by role modeling Marriott culture and holding everyone accountable fairly and consistently.
Training and developing the team to execute all job responsibilities.
Motivate and hold team accountable
Walk the talk and align with managers to ensure positive environment.
Responsible for guest voice and tripadvisor results by training, role modeling and by holding people accountable.

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Assisting and Caring for Others:

Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

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Demonstrating Knowledge:

Demonstrating knowledge of jobrelevant issues, products, systems, and processes.

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Managing Daily Operations of the area or department:

Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

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Modeling Appropriate Behaviors:

Serving as a role model to demonstrate appropriate behaviors.

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Supervising Associates:

Supervising and managing associates. Managing all daytoday operations. Understanding associate positions well enough to perform duties in associates' absence.

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Exceeding Customer Expectations:

Providing services that are above and beyond for customer satisfaction and retention

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Coaching and Developing Others:

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

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Improving Service:

Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed

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Ordering, managing, and providing Supplies:

Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.

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Scheduling Work and Activities:

Scheduling events, programs, and activities, as well as the work of others.

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Administering Performance Appraisals:

Participating in the performance appraisal system process, giving feedback when needed

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Ensuring Communication of Expectations and Objectives

Ensuring that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns

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Supporting Management of Spa & Recreation Operations and Budgets: Assumes the responsibilities of the Spa Director in his/her absence.

Manages overall operations of spa & recreation department.
Ensures all employees have the proper supplies, equipment and uniforms.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Manages supplies and equipment inventories within budget.
Maintains cleanliness of spa & recreation and related areas and equipment.
Manages pool and activities staff to ensure brand standards of hospitality and cleanliness are met.
Ensures all facilities are in appropriate operating condition.
Schedules work/repairs as needed with the Director of Services and Engineering Department.
Maintains and enforces safety