Relationship Associate Officer - Abu Dhabi, United Arab Emirates - Tanfeeth Dubai

Description

Answer all customer contacts professionally and accurately in line with the latest guidance.
Identify the needs of the customer through effective listening/questioning helping them achieve their best outcome.
Respond to queries politely and educate customers with regards to banking products and services.
Be a role model for the banks digital service promoting usage at every opportunity.
Use available support tools to problem solve and resolve queries remove the barriers.

Educate customers and resolve customer Internet Banking inquiries and general complaintsComplete accurate system notes and updatesWhen unable to resolve at first touch route accurate service requests to appropriate departmentsProvide precise and accurate information to customers challenging processes where appropriate.

Follow up with customer calls where necessaryBe a multi-tasker able to move positively between workloads when requiredAdhere to standard work procedures while handling customer callsComply to information security and data privacy policies.

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