Technical Ads Support Specialist - Dubai, United Arab Emirates - Manpower Middle East

Description

The job posting is outdated and position may be filled

Handle and resolve end to end post-sales queries for TikTok advertising products, abilityto work on case volumes across email and chat channelsOwn and drive query resolution through collaboration with Product & Eng groups toresolve all types generic, technical or product queriesDrive overall Customer Satisfaction metrics ensuring service quality through casejourney, providing regular updates across touch pointsDrive adherence to service levels across channels and achieve Best in Class productivity,impact resolution times for end customerManage escalations workflows with internal XFN teams across Product teamsPartner with upstream technical specialists to educate advertisers on product features Disclaimer:

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