UAE Citizen IT Support Specialist for Ras Al Khaimah - ras al khaymah - The Lemon Consulting

    The Lemon Consulting
    The Lemon Consulting ras al khaymah

    1 day ago

    Description

    Position: IT Support Specialist

    Location: Ras Al Khaimah UAE

    Employment type: Full-time

    Remuneration: Base salary

    DUTIES AND RESPONSIBILITIES
    • Provide first- and second-level technical support for hardware software and network-related issues.
    • Troubleshoot user-reported problems through various communication channels (email phone ticketing systems etc.) and elevate unresolved or complex issues as needed.
    • Monitor and manage network infrastructure including routers switches firewalls and wireless access points to ensure stable and efficient network performance.
    • Set up configure and maintain computers printers servers and other IT equipment; replace or repair faulty components when necessary.
    • Install configure and update software applications while ensuring compatibility compliance and proper licensing.
    • Assist with network administration tasks such as IP configuration connectivity troubleshooting and routine maintenance of network hardware.
    • Manage user accounts groups and permissions in directory services (e.g. Active Directory or similar systems).
    • Support server and storage environments including setup configuration maintenance and hardware replacements.
    • Coordinate with internet service providers (ISPs) to resolve connectivity or performance issues.
    • Respond promptly to incidents to ensure adherence to service-level agreements (SLAs).
    • Administer Windows and Linux systems including account management permissions file systems and security configurations.
    • Maintain system performance through regular updates patches and monitoring.
    • Document technical procedures solutions and common troubleshooting steps in a shared knowledge base.
    • Collaborate with team members to share best practices and continuously improve support processes.
    • Stay current with emerging technologies and pursue relevant certifications or training to enhance technical expertise.
    REQUIREMENTS
    • Fluent in English with strong proficiency in both written and spoken communication
    • Minimum of 3 years of experience in IT support systems administration or a similar technical role.
    • Solid understanding of networking concepts including TCP/IP DHCP DNS VPNs and firewall configurations.
    • Experience managing Windows Server environments including Active Directory Group Policy and basic scripting (e.g. PowerShell).
    • Practical experience with Linux-based systems (e.g. Ubuntu CentOS Red Hat) for system configuration updates and shell scripting.
    • Familiarity with virtualization technologies such as VMware Hyper-V or similar platforms.
    • Strong troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently.
    • Good verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users.
    • A customer-focused attitude demonstrating professionalism and patience in all user interactions.
    • Ability to work collaboratively within a team environment and share knowledge with peers.
    • Strong organizational and documentation skills including experience using helpdesk or ticketing systems.
    • Willingness to work on a rotational schedule including evenings weekends and holidays when required.
    BENEFITS
    • Competitive salary with bonus opportunities based on performance
    • Paid training to familiarise with the companys high standards and procedures
    • Private Health Insurance for comprehensive medical coverage
    • Opportunities to advance within a global tech company
    • And many others
    #J-18808-Ljbffr

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