Laundry Attendant - Dubai, United Arab Emirates - Marriott International, Inc

Marriott International, Inc
Marriott International, Inc
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description

Job Number


Job Category Housekeeping & Laundry


Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP


Schedule Full-Time


Located Remotely? N


Relocation? N


Position Type Non-Management

***Ensure proper cleaning of linen, terry and guest clothing items and uniforms. To obtained the highest possible and balanced Brand Standard audit certification and departmental productivity.


SC SCOPE / BUSINESS CONTEXT
BUSINESS CONTEXT

  • A Full Time position based at Le Meridien Al Aqah Beach Resort.
  • Number of Direct Reports 0
  • Titles of Direct Reports n/a

CANDIDATE PROFILE

Experience

  • Worked in a laundry before

Skills and Knowledge

  • Good oral and written communication skills in English
  • Able to get on well with people from many different backgrounds
  • Able to work under pressure at times
  • Ability to be versatile
  • Able to do shift work
  • Has knowledge of different chemicals and fabrics

SPECIFIC DUTIES

Balanced Scorecard Results:

Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, and human capital index and market share.


Essential Functions

  • Ensuring his/her uniform and name tag are worn as per hotel standard.
  • Proper sorting and tagging of guest clothes


  • Using equipment

  • Flat presser, washing machine, dryers and dry clean machine
  • Wash and dry guest clothes
  • Pressing of guest clothes
  • Folding of guest clothes
  • Using correct chemicals
  • Delivering of guest clothes to guest rooms
  • Attending daily briefings and departmental meetings
  • Maintaining the cleanliness of work area
  • Arranging and organizing the laundry and linen store rooms
  • Inspect cleanliness of articles removed from the washer, dryer, or dry cleaning machines and place in clean linen carts.
  • Set dryers to designate times and temperatures based on fabrics contained in load.
  • Remove articles from dryer when cycle is complete.
  • Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load.
  • Fold cleaned articles into designated size, either by hand or using folding machine.
  • Operate washing and dry cleaning machinery in accordance with company standards.
  • To be aware of Health and safety regulations
  • Any other relevant task

OTHER

Safety and Security

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
  • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct
  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  • Complete appropriate safety training and certifications to perform work tasks.
  • Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

  • Follow company, hotel and department policies and procedures.
  • Follows Marriott International Hotels Limited Regional Office policies and procedures
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors and Management.
  • Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
**Com
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