Technical Support Coordinator - Dubai, United Arab Emirates - KTC International LLC

KTC International LLC
KTC International LLC
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description

Job description:


  • Prioritize and manage technical support tickets to ensure that all requests are addressed in a timely and efficient manner
  • Arrange regular meeting and communicate with clients to gather information, provide updates and resolve technical issues
  • Develop and maintain accurate and uptodate client information and support history records
  • Monitor support ticket trends and proactively identify areas for improvement
  • Maintain records of technician performance and productivity
  • Professional relationship with KTC International's clients and report to KTC Customer Support Manager
  • Be the voice of the customer:
  • Build strong relationships
  • Share customer difficulties / expectations within KTC management and act as the escalation point when normal flow does not satisfy
  • Manage customer's contract:
  • File the records and documents professionally
  • Support cash collection effort as required
  • Ensure the required reporting/KPIs
  • Prepare AMC cost calculation for the renewal and / or any new projects

Mandatory Skills:


At least 2 years of experience in a technical support, customer service experience role or in a similar role or field

  • Fluent in English. Urdu and Arabic is not mandatory but adds more value
  • Technical knowledge and troubleshooting skills
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Selfmotivated and able to work independently and organized
  • Proficiency in relevant software and tools, Outlook, Word, Excel, Power point
  • Professional and good relationship with colleagues and the client
  • Ability to work well under pressure and meet deadlines and proven time management skills
  • Team player with strong presentation, communication, analytical, negotiation and problem solving skills
  • UAE driving license

Education:

Bachelor Degree/Diploma in Computer Science/Information Technology / Electronics Engineering.


Technical Knowledge:


  • General knowledge of IT, electronics, CCTV and/or similar
  • General knowledge of contracts
  • ERP and Microsoft office tools

Application Question(s):

  • How familiar you are with creating AMC cost calculations for renewal on any new projects.
  • Do you have UAE Experience? (How many years) (UAE Experience Mandatory)
  • Have you got experience in site allocation?
  • How well versed you are with communication skills?
  • What is your Salary expectation? (Our budget is 5000 are you fine with the budget)
  • Are you available Immediately not then what is your notice period?

Education:


  • Bachelor's (preferred)

Experience:

Technical Support Coordinator: 2 years (required)
More jobs from KTC International LLC
See all jobs of KTC International LLC