- Manage daily service delivery and performance of the Soft Services Department, encompassing Cleaning & Window Cleaning, Pest Control, Waste Management, Timetabling, Service Desk, and Administration Departments.
- Lead, support, and coach internal team members to deliver services aligned with company and client objectives.
- Develop monthly activity reports as required by senior management and other stakeholders to ensure optimal delivery across all identified areas of service.
- Engage regularly with internal stakeholders and customers to understand their future needs and expectations regarding provided services.
- Conduct Key Performance Indicator (KPI) or Service Level Agreement (SLA) inspections and provide service delivery reports to senior management.
- Maintain a register of statutory and legal compliance regulations relevant to Soft Services Operations, ensuring adherence at all times.
- Proactively identify and monitor risks associated with Contractual and Departmental Outputs of the Soft Services Department, escalating as necessary.
- Excellent planning abilities, analytical approach to problem-solving, and knowledge of built environment technology.
- Excellent communication skills at all levels, with strong technical knowledge, advice, and guidance to support clients and key stakeholders.
- Experience working with multi-agency stakeholders.
- Highly motivated, flexible individual with energy and drive.
- Five years of experience in a similar role within a dynamic and complex environment, with specific experience related to Soft Services facility management operations.
- Five-Seven years of experience in a senior role in consultancy services.
- Hold a degree in a relevant engineering discipline.
- Qualification in project management/project methodology (PMP, Prince 2) preferred.
- Certification in BICS/ISSA desirable.
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Soft Services Manager - Abu Dhabi - Serco

Description
At Serco Middle East, we have been supporting governments to deliver public services across various sectors since 2007. Our partnerships with government and semi-government entities are a source of great pride.
We are currently bidding for a prestigious project in the United Arab Emirates that requires a Facilities Manager with expertise in Soft Services Facilities Management. The hiring process is subject to contract award.
Serco has a significant presence in the Middle East, employing over 5,000 people across four countries, including the United Arab Emirates, Saudi Arabia, Qatar, and Iraq. Our employees are our greatest asset.
Key Accountabilities:
Requirements:
Specific Requirements:
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Financial Services Manager
Full time Etihad- Abu Dhabi
-
Service Delivery Manager
Capgemini- Abu Dhabi
-
Service Delivery Manager
e& UAE- Abu Dhabi
-
Operations and Service Manager
Abu Dhabi Islamic Bank PJSC- Abu Dhabi
-
Manager Service Delivery
Etihad- Abu Dhabi
-
Manager Service Delivery
Etihad Airways- Abu Dhabi
-
Technical Service Manager
Elliot Group- Abu Dhabi
-
Guest Services Manager
Saadiyat Beach Club- Abu Dhabi Emirate
-
Air Freight Services Manager
Full time Expeditors- Abu Dhabi
-
Architect - Domain Service Management
G42- Abu Dhabi
-
Architect - Domain Service Management
Space42- Abu Dhabi
-
Senior Engineer- Service Management
First Abu Dhabi Bank FAB- Abu Dhabi
-
Architect - Domain Service Management
G42- Abu Dhabi
-
Service Management: Incident/Change
Kyndryl- Abu Dhabi
-
Manager- PCG Client Services
First Abu Dhabi Bank FAB- Abu Dhabi
-
Air Freight Services Manager
Expeditors- Abu Dhabi
-
Manager- PCG Client Services
First Abu Dhabi Bank FAB- Abu Dhabi
-
Assistant Manager, Room Service
Yas Plaza Hotels by Aldar Hospitality- Abu Dhabi Emirate
-
Manager- PCG Client Services
First Abu Dhabi Bank- Abu Dhabi
-
Senior Manager IT Service Operations
Edge Group- Abu Dhabi