Customer Service and Operations Executive - Dubai, Dubai

Only for registered members Dubai, Dubai, United Arab Emirates

1 day ago

Job Description · VT Markets is an award-winning multi-asset brokerage trusted by over 3 million traders in over 160 countries with 450 employees—and growing. Founded in 2015 with the mission to make trading accessible to everyone, VT Markets offers a robust trading environment, ...

Job description

Job Description

VT Markets is an award-winning multi-asset brokerage trusted by over 3 million traders in over 160 countries with 450 employees—and growing. Founded in 2015 with the mission to make trading accessible to everyone, VT Markets offers a robust trading environment, over 1000 tradeable instructions, ultra-low spreads, and lightning-fast execution. We are committed to providing excellent customer service and empowering modern trades to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future.

Your Role in VT Markets

We are hiring an

Customer Service & Operations Executive

to handle back-office operations, client onboarding, CRM management, and cross-department coordination. Candidates with 1+ year of operations or client service experience in finance/forex, or fresh graduates passionate about financial markets, are welcome to apply.

Job Requirements

What Success Looks Like

Delivered high client satisfaction through efficient and responsive operational support.
Ensured accurate, timely completion of daily tasks with minimal errors.
Facilitated smooth onboarding and activation of new client accounts.
Actively contributed to ongoing process improvements.

What Makes You a Great Fit

You are detail-oriented and organized in everything you do.
You have a proactive mindset and seek to resolve issues before they escalate.
You communicate clearly and professionally with both clients and team members.
You enjoy working in a collaborative environment and thrive under deadlines.

Education & Experience

Bachelor's degree in Business Administration, Finance, Economics, or a related field.
Minimum 1 year of experience in operations or customer service, preferably
in the Forex or financial services sector.
Fresh graduates with relevant academic background and a strong interest in financial markets will be considered.

Technical Skills

Proficiency in Microsoft Office, especially Excel.
Familiarity with CRM systems and/or trading platforms (MT4/MT5) is an advantage.

Soft Skills

Excellent communication skills in English; Arabic or additional languages are a plus.
Strong attention to detail and a solution-oriented approach.
Provide timely and professional client support via email, phone, and live chat.

Job Responsibilities

Provide timely and professional client support via email, phone, and live chat.
Conduct KYC and account activation procedures during the onboarding process.
Monitor transactions, update CRM systems, and support back-office tasks on a daily basis.
Prepare operational reports and maintain internal performance records.
Coordinate with internal teams (Compliance, Sales, Finance, etc.) to ensure smooth workflows.
Assist in basic market research and competitor analysis to support business initiatives.
Escalate unresolved issues, inefficiencies, or risks to management.
Adhere to internal processes and comply with local regulatory requirements.

Job Benefits

What We Offer
At VT Markets, you'll be part of a collaborative, international team operating at the forefront of global finance. We promote continuous learning, innovation, and personal growth through open communication, performance-based recognition, and a culture of excellence. With over 15 offices worldwide, we offer a unique opportunity to build your career in an organization that values both operational precision and entrepreneurial thinking.

Your Journey After Applying
● Initial screening interview with our Talent Acquisition Partner

● Next level interview with the hiring manager

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