Guest Relations Executive - Dubai, United Arab Emirates - voco Bonnington Hotel

Description

JOB AIM:

To initiate intentional guest interactions by welcoming each guest in a sophisticated manner. To escort or direct every guest passing through the lobby to the location he/she is looking for. Improve service quality in the lobby by adhering core values.


Accountabilities:

• To welcome each guest in a sophisticated manner
• To address every guest with a genuine smile and eye contact
• To initiate guest interaction by introducing yourself and starting conversation by asking how you may assist the guest (all greetings must be culturally/locally appropriate)
• To accompany guest to reception for checkin and to personally connect the guest with Front Office Assistant
• To connect and engage with guests waiting in line at reception area
• To maintain the upkeep and appearance of the hotel lobby and entrance
• To adhere to the department's Standard Operating Procedures at all times
• To be aware of the departmental fire evacuation procedures
• To work together with all other Front Office and hotel employees and to fully cooperate with staff from other sections and hotel departments at all times
• To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and share strategies/ideas to address potential service shortfalls
• To attend preshift and postshift briefings and be aware of all information communicated, all problems reported and all current VIP guests, hotel promotions and room rates
• To be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in our hotel
• To be innovative, suggesting new ideas and investigating new ways of doing things or new services for our guests
• To handle minor guest complaints, comments, problems/requests and other incidents in a professional & efficient manner, to forward all complaints and incidents properly to the Guest Service Assistants and to ensure that the Guest Services Manager is fully informed about all complaints/issues

Salary:
From AED4,000.00 per month


Application Question(s):

• We must fill this position urgently. Can you start immediately?
• If working, how many days' notice period?

Experience:

Hotel Guest Relation Executive: 2 years (required)