- Compilation and updating of the requisitetechnical training manuals and tools per field in collaborationwith the Director of Talent & Culture.
- Is familiar with Corporate Talent Strategy issued by theCorporate Centre and ensures that they are applied accordingly.
- Helps in coordinating and supports yearlyperformance reviews for supervisory staff together with theT&C Department.
- Orders and organisesdistribution of Training Certificates.
- Ongoing information of arising problems or conflicts within thedepartments on a confidential basis.
- Evaluates customer needs from feedback of the guest questionnairesand compiles relevant measures for correction or improvement.
- Compiles course/training requirements andattendance.
- Compiles hotel inspectionreports on the job observance.
- Ensuresproper course material and updated job descriptions for inhouseDepartmental Trainers are available for all departments.Continuously adapts them with relevant supervisors to theiroperational requirements.
- Counseling ofsupervisors/heartist in training matters (How to Train etc.).
- Establishes monthly training quality andbusiness summary reports according to Hotels/regional officerequirements.
- Implements Accor &Pullman Learning & Development standards
- Coordinates updating of personal files of heartisttogether with the T&C Department.
- Ensures that individual development plans are put together on anannual basis for Heads of Departments and below in the property
- Proper Quality Reporting and action planningimplementation according to time frame.
- Training ofinhouse Departmental Trainers and selecting of those to cover everyrequired field
- Conducts coordinates andsupervises all kinds of internal technical training and courses ofthe Department Heads and supervisors.
- Ensures that departmental training schedules are established everymonth in advance.
- Coordinates trainingactivities in coordination with General Manager HODs and RegionalTeam when applicable.
- Oversees the propertyinduction process and programmes
- Ensurescompletion of all training according to the company Training Matrix
- Evaluates and updates property trainingprogrammes and initiatives
- Identifiesstrategic partners for development and delivery of training whenappropriate
- Drives elearning within theproperty
- Lead planning activities for Quality
- Lead a team of quality assurance committeethat performs quality assurance checks. This includes hiring skilldevelopment and managing performance.
- Setting quality assurance objectives and ensuring that targets areachieved.
- Conduct monthly Quality Assurancemeeting debate planning and action plans and discussing the qualitystatus quo and areas of development.
- Monitorthe guest feedback and staff performance and assess the pros andcons and assist finding keys to develop and maintain high quality.
- Assists in new hire or recurrent trainingdelivery as required.
- Review Global BrandCompliance assessment and improvement reference with the hoteldepartment heads and ensure setting and implementation of theaction plans required.
- Promote quality andperformance improvement throughout the hotel.
- Identifying relevant qualityrelated training needs anddeliver training.
- Gather relevant data andproduce statistical reports in a monthly basis.
- Conducts internal Audits and inspections to ensurestandards and objectives are met
- Coach andmotivate managers and staff and display high influencing skills
- Performs special projects and other dutiesas assigned by management as required.
- InformsGMHODsSupervisors regarding important events and news from withinthe hotel operation to avoid misunderstandings and rumors/gossip.
- Activities shall be guided by the principlesshown within the Learning and Development purpose and objectives.
- Takes personal care of a regular exchange oftechnical knowhow with his/her colleagues from learning &development at Corporate Office.
- Familiarwith the Trust You and Quality related systems
- Learning and Development Audit
- Brand Audit
- Trust You
- Learning& Development Budget
-
LampD Executive
5 days ago
Talent Pal Ras Al Khaimah, United Arab EmiratesJob Description · Establishment Training Tools · Compilation and updating of the requisite technical training manuals and tools per field in collaboration with the Director of Talent & Culture. · Is familiar with Corporate Talent Strategy issued by the Corporate Centre and ens ...
LampD Executive - Ras Al-Khaimah, United Arab Emirates - Talent Pal
Description
Job Description
Establishment Training Tools
Administration
Training
Quality
General
Metrics
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