Resource and Operations Planner-dubai Airport - Dubai, United Arab Emirates - Serco Plc

Serco Plc
Serco Plc
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description
Resource and Operations Planner
Make a difference every day
We are a multinational organisation with a global team of 50,000 colleagues.

In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services.

We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".

Your Opportunity

We are looking for a Resouce and Operations Planner to create and update the Resource schedule for Customer Service in Dubai Airports.

Ensuring that Resource Planning Procedure is strictly implemented along with the working policies of Human Resource (HR), Safety Assurance and Environment (SAE) and UAE Labour Law.

This role will be based in Dubai.

Key Accountabilities (Key elements of the job)


Create and update resource schedule for the Dubai Airports ensuring optimum levels of normal and contingency services that best satisfy the different scenarios whilst meeting the target performance requirements for both Operations and Maintenance.

Ensure strict implementation of the Resource Planning Procedure

Ensure the services standards can be implemented by the production

Review and updating of effective and efficient operational roster which meets commercial, operational, and safety requirements

Ensure correct resource levels are in place to deliver a world class service.


Prepare daily/alternate roster arrangements for special events, alternate service patterns and emergency and degraded operations as per operational and maintenance requirement.

Deal with staff roster issues and make necessary adjustments to provide efficient and effective duty arrangements.


Record and update assigned department staff leaves including but not limited to annual leaves, sick leave, time-of-in-lieu (TOIL) quota and claims in the Human Resource System (SAP).


Ensure correct overtime submitted, processed and paid to respective staff as per the assigned department whilst coordinating with the HR Department.

Must have high school diploma or degree in General Education discipline or equivalent professional qualification.


Must have minimum 3 years of administrative and customer service experience either from retail, F&B, hotel, hospitality and preferbably from airport.


Should possess good written and verbal communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.

Must have strong organisational skills, detail oriented, and the ability to handle multiple priorities.

What's in it for you?

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization.

We are proud to offer a total reward package at Serco which includes:

Competitive monthly pay and allowances that are commensurate with the role and industry standards
Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture

We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.

As a global organization, we offer a vast array of career paths for our employees to choose from.

The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.

Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual.

We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.


Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

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