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- Greet all arriving and departing guests by name.
- Communicate guest preferences to relevant departments and co-workers.
- Receive and respond to all guest concerns, comments or complaints with discretion and urgency.
- Introduce guests to the receptionist/therapist, if an advisor is not available, advise all incoming guests of spa procedures, special instructions, additional available treatments and services.
- Maintain positive guest relations at all times, including in-house guests, day guests and telephone enquiries.
- Ensure that all the standards of guest service are as set in the spa training manual and conducted as per the standard operating procedures.
Spa Attendant - Ras Al Khaimah, United Arab Emirates - Hotel Chadstone Melbourne MGallery
