Guest Experience Manager - Dubai, United Arab Emirates - Accor- North & Central America

Description

• Consistently offer professional,friendly and engaging service.
• Lead and manageall aspects of the Guest Relations department and ensure all.service standards are followed.
• Handle guestconcerns and react quickly, logging and notifying properareas.
• Conduct regularly scheduled departmentalmeeting.
• Manage the departmentalbudget.
• Balance operational, administrative andColleague needs.
• Assist guests regarding hotelfacilities in an informative and helpfulway.
• Follow department policies, procedures andservice standards.
• Follow all safetypolicies.
• Other duties as assigned.
  

Qualifications

• Previous leadership experience in asimilar role required
• Previous PMS experiencerequired
• Computer literate in Microsoft Windowapplications required
• University/College degreein a related discipline an asset
• Must possess aprofessional presentation
• Strong interpersonaland problem solving abilities
• Highlyresponsible & reliable
• Ability to workwell under pressure in a fast pacedenvironment
• Ability to work cohesively as partof a team