Customer Service Officer - Ras al-Khaimah, United Arab Emirates - izil cosmetics industries LLC

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description
We are hiring a customer service representative to manage customer queries and complaints based in RAK. You will also be asked to process orders, modifications, and escalate complaints across several communication channels.


Responsibilities:


  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:


  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Experience working with customer support.
  • Minimum 1 to 2 years customer support experience.
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices (Plus)
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize and manage time effectively
  • Preferred age below 30 to 35 years.
  • Bilingual Arabic and English (writing & speaking).

Skills & Proficiencies:

  • Customer Service Skills
  • Listening Skills
  • Phone Skills
  • Patience
  • Negotiation
  • Positive Attitude
  • Organizational Skills
  • Adaptability
  • Ability to Work Under Pressure

Job Types:
Full-time, Permanent


Salary:
AED2, AED3,000.00 per month


Ability to commute/relocate:

  • Ras alKhaimah: Reliably commute or planning to relocate before starting work (preferred)

Experience:

- customer service: 1 year (preferred)


Language:


  • Arabic (preferred)
  • English (preferred)

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