Product Manager - Dubai, United Arab Emirates - Skill Farm

Description

Role Overview:

Key Accountabilities

• To ensure that financial objectives of business segment are met.
• Provide exceptional customer experience delivery.
• Deliver budgeted origination of New-to-Bank (NTB) & New-to Product (NTP) customers using Relationship Managers & branch distribution channels.
• Ensure focussed communication of the bank's Priority Banking products & propositions to existing & potential customers.
• Provide support to retail credit team in ensuring portfolio quality of retail assets by providing market intelligence & early alert signals on attrition.
• Compliance with processes, policies & items governing KYC, AML and customer due diligence policies & procedures.
• Monitor & review products, service levels & processes & provide innovative solutions to address challenges faced.
• Perform the tasks of financial promotion,collection of required information and data,and evaluation of client's capability and tendency to afford risks(Risk Profile) along with the detailed works related thereto.
• Deliver sales objectives of investment products to segment & provide advisory services to HNWI
• Compliance with customer TATs, internal SLAs , and Consumer Protection .
• coordinate with stakeholders where applicable to minimize to minimize rejection rate of customer applications.
  
  

Education

A minimum of master's degree in Business Management/ Chartered Accountancy

Experience And Skills

_ Skills

• Strong interpersonal and team working skills
• Outstanding communication skills - both verbal and written
• Strong conceptual, planning and directing skills
• Cultural awareness and knowledge
• Sound analytical skills & commercial awareness
• Bi-lingual (preferable)
  
  

_ Education level

• A minimum of master's degree in Business Management/ Chartered Accountancy
• Securities and Commodities Authority Promoter license
  
  

_ Work Experience

• 8+ years of retail banking experience with 2+ years in Priority Banking segment similar field.
• Preferably in the employee banking or similar aspects of personal banking. UAE experience highly desirable.
• Relevant product, sales & distribution and industry knowledge.
  
  

Technical Competencies

Compliance- Retail Banking- Advanced

Process improvement- Retail Banking- Basic

Organization capability-Retail Banking- Basic

Customer Service - Retail Banking- Advanced

Sales- Retail Banking- Advanced

Financial Analysis- Retail Banking- Proficient

Relationship Management- Retail Banking- Advanced

Product Knowledge- Retail Banking- Proficient

Core and Regulatory Banking Systems-Retail Banking- Proficient

Behavioural Competencies

Change and Innovation - Proficient

Communication - Proficient

Evaluating and Solving Challenges - Proficient

Results Orientation - Proficient

Working and collaborating with others - Proficient