Customer Service Representative - Dubai, United Arab Emirates - UDrive

UDrive
UDrive
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

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Description

Job description

Key Responsibilities and Duties:

  • Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service
  • Responding efficiently and accurately to customers, providing possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information, and pacifying angry clients, as needed.
  • Take ownership of customers' issues and follow problems through to resolution.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls

Skills:


  • Tech Savvy (Helpdesk ticketing system, reporting system, CRM system) experience preferred
  • Ability to work under pressure, must be adaptable,
  • Teamwork skills, Interpersonal skills.
  • Solid sales and negotiation skills
  • Innovative mindset and high EQ
  • Grit and a cando attitude

Requirements:


  • University Degree in Business, Communications or Marketing discipline preferred.
  • Experience in the Mobility/Transportation industry is highly desirable
  • Fluent in Reading writing and speaking in Arabic and English is MUST
  • 1 year of Call center or customer service experience is a MUST
  • Should be able to work in rotational shifts

Job Types:
Full-time, Permanent


Salary:
AED per month
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