Bellman - Dubai, United Arab Emirates - AccorHotel

Description

• Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be asked
• Adhere to guest check-in and check-out procedures pertaining to baggage handling
• Welcome guests at the main entrance with the greeting appropriate to the time of day
• Assist arriving and departing guests by opening and closing car and taxi doors
• Maintain a clean and tidy entrance, drive-way and lobby
• Guide the guest to the Front Desk and wait behind the guest during the check-in
• Be familiar with hotel layour and memorize the preferred route for escorting guests
• Room the guest in accordance with hotel standards
• Be familiar with the lift workings and emergency stairs
• Provide information to guests about the hotel facilities and services
• Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby
• Help other employees in department, replacing them temporarily when necessary
• Keep the baggage room clean and in order
• Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staff
• Use the Duty Log to document matters of importance
• Arrange transport with the Airport Concierge and coordinate luggage

PERSONAL ATTRIBUTES

• Good English language verbal communication skills
• Ability to work cohesively with co-workers and managers as part of a team
• Ability to be attentive to guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with hotel residents and patrons
• Ability to exercise good judgment with difficult guests

Understanding and ability to work in a multi-cultural environment

• QUALIFICATIONS
• Secondary/High School education

EXPERIENCE

• Minimum one year's experience in hospitality or customer service related industry