Salesforce Administrator - Abu Dhabi, United Arab Emirates - ParamInfo

ParamInfo

Verified Company

Abu Dhabi, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

13743-Salesforce Administrator:

Experience:8-10
Posted:22 Nov,2023
Location:United Arab Emirates- Position

Salesforce Admin
Location: Abu Dhabi
Role & Responsibilities
Collaborate with business stakeholders to gather and understand requirements, translating them into technical specifications and design documents.
Work with relevant stakeholders to design an interactive easytofollow and impressive User Interface & Experience.
Identify opportunities for process improvement and automation using Salesforce features and

- functionalities

Possess indepth knowledge of Salesforce platform, including Sales & Service Modules,
Community Portal / Self-Services Portal, Marketing Automation, Apex, Visualforce, Lightning
Components, Salesforce APIs, and other related technologies
Stay updated with the latest Salesforce releases and features to ensure optimal utilization and continuous improvement.
Integrate Salesforce with other systems, such as marketing automation tools, content management systems, enterprise resource planning systems, government databases, and client management systems.
Maintain data integration processes to ensure data consistency and accuracy across systems.
Customize Salesforce to meet the specific needs of business development, Leasing, studio management, government services (Tawasol), and client services teams.
Configure workflows, approval processes, reports, dashboards, and other Salesforce features to streamline operations and improve efficiency
Integrate Salesforce with other systems, such as marketing automation tools, content management systems, enterprise resource planning systems, government databases, and client management systems.

- maintain data integration processes to ensure data consistency and accuracy across systems.

Customize Salesforce to meet the specific needs of business development, Leasing, studio management, government services, and client services teams.
Configure workflows, approval processes, reports, dashboards, and other Salesforce features to streamline operations and improve efficiency

Conduct thorough testing of Salesforce solutions, ensuring quality and adherence to business requirements.
Manage the deployment process, including change sets, version control, and release management, following best practices and minimizing disruption to users.
Provide training and support to endusers, ensuring they are proficient in using Salesforce and its functionalities.
Address user queries, troubleshoot issues, and provide timely resolutions to ensure smooth operations and user satisfaction.
Maintain accurate documentation of Salesforce configurations, customizations, and integrations.
Generate reports and analytics to track system performance, user adoption, and business KPIs for business development, Leasing, studio management, government services, and client services.
Collaborate with government services teams to understand their unique requirements and develop Salesforce solutions to streamline processes, track data, and ensure compliance with government regulations
Work closely with client services teams to enhance their Salesforce experience, develop client management solutions, and provide insights to improve client relationship management.
Take reasonable care for the health, safety and wellbeing of themselves and others who may be affected by their acts and omissions.
Cooperate with Corporate Governance & Risk Department to comply with the ERM, BCM and OSHM policies and procedures
Performs other responsibilities and tasks as required to meet strategic/functional objectives of the organization.

Technical / Professional Skills

Strong knowledge of Salesforce platform, including Sales & Service Modules, Community Portal / Self-Services Portal, Marketing Automation, Apex, Visualforce, Lightning Components, and Salesforce APIs.
Proficiency in Salesforce configuration, customization, and administration.
Solid understanding of business processes in government services and client services functions.
Familiarity with government regulations and compliance requirements related to data management and reporting.
Proven ability to work effectively with government agencies and clients to understand their needs and translate them into Salesforce solutions

Expertise / Experience & Qualifications

Proven experience as a Salesforce Administrator, with a minimum of 5 years of handson Salesforce experience.
Experience in integrating Salesforce with other systems using APIs and middleware tools.
Experience in Salesforce solutions for government services and client services teams.
Experience with Agile development methodologies is a plus.
Bachelor's degree in computer science, Information Technology, or a related field.

Salesforce certifications