Night Supervisor - Sharjah, United Arab Emirates - CORNICHE HOTEL SHARJAH

CORNICHE HOTEL SHARJAH
CORNICHE HOTEL SHARJAH
Verified Company
Sharjah, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description
assisting with the overall operation of the hotel during the night time hours

  • Attending to guests' needs and requirements including check in and check out procedures
  • Maintain presentation of key front of house areas to include some cleaning duties
  • Deliver room service requests to guest rooms when required
  • Handle telephone enquiries including basic hotel reservations
  • Ensuring all systems, processes, and SOP's are uptodate and are regularly reviewed
  • Coordinate all emergency procedures in the event of any incident in and around the hotel premises and grounds including fire and other serious incidents
  • Undertake night audit procedures
  • Responsible for the security and integrity of property and guests whilst on duty, whilst adhering to company policy and legislation
  • Acting as a lobby host at key times
  • Ensuring the team are performing tasks to the departmental SOP's
  • Following up guest complaints and take appropriate guest recovery action
  • Ensuring cash handling processes are followed at all times
  • Ensuring that all documentation used during the Customer Journey is onbrand in delivery
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