Guest Service Center Agent - Dubai, United Arab Emirates - Minor International

    Minor International background
    Description

    Responsibilities:

    • Greetingguests upon arrival and making them feelwelcomed.
    • Administering check-ins andcheck-outs.
    • Providing front desk services toguests.
    • Assigning rooms and taking care ofadministrative duties.
    • Delivering mail andmessages.
    • Processing guestpayments.
    • Coordinating with bell service andstaff management.
    • Being a source of informationto guests on various matters such as transport and restaurantadvice.
    • Processing meal and beveragerequests.
    • Accommodating general and uniquerequests.
    • Diffusing conflict or tensesituations with guests.

    GuestService RepresentativeRequirements:

    • High school diploma orGED.
    • 2+ years of customer serviceexperience.
    • Certificate or diploma inhospitality advantageous.
    • Exceptionalinterpersonal skills.
    • Excellent written andverbal communication.
    • Good time management andorganizational skills.
    • Conflict resolutionexperience.
    • Patience and good listeningskills.