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Night Concierge - Dubai, United Arab Emirates - Marriott International, Inc

Marriott International, Inc Dubai, United Arab Emirates

1 week ago

Safety andSecurity

Report work relatedaccidents, or other injuries immediately upon occurrence tomanager/supervisor.
Follow company anddepartment safety and security policies and procedures to ensure aclean, safe, and secure environment.
Followproperty specific procedures for handling emergency situations(e.g., evacuations, medical emergencies, naturaldisasters).
Maintain awareness of undesirablepersons on propertypremises.

Policies andProcedures

Protect the privacy andsecurity of guests and coworkers.
Ensureuniform, nametags, and personal appearance are clean, hygienic,professional and in compliance with company policies andprocedures.
Maintain confidentiality ofproprietary materials and information.
Followcompany and department policies andprocedures.
Protect company tools, equipment,machines, or other assets in accordance with company policies andprocedures.
Perform other reasonable job dutiesas requested by Supervisors.
Full compliancewith Marriott policies and procedures.
Adhereto International Summary Risk Assessment and ControlSelf-Assessment Audits.

GuestRelations

Thank guests with genuineappreciation and provide a fondfarewell.
Engage guests in conversationregarding their stay, property services, and areaattractions/offerings.
Welcome and acknowledgeeach and every guest with a smile, eye contact, and a friendlyverbal greeting, using the guest's name whenpossible.
Anticipate guests' serviceneeds, including asking questions of guests to better understandtheir needs and watching/listening to guest preferences and actingon them whenever possible.
Addressguests' service needs in a professional, positive, andtimely manner.
Actively listen and respondpositively to guest questions, concerns, and requests using brandor property specific process (e.g., LEARN, PLEASED, Guest Response,LEAP, MYSTIQUE) to resolve issues, delight, and buildtrust.
Provide assistance to individuals withdisabilities, including assisting visually, hearing, orphysically-impaired individuals within guidelines (e.g., escortingthem when requested, using words to explain actions, writingdirections on paper, moving objects out of the way, or offeringaccess to Braille or TDD phones).
Assist otheremployees to ensure proper coverage and prompt guestservice.

Communication

Speakto guests and co-workers using clear, appropriate and professionallanguage.
Answer telephones using appropriateetiquette including answering the phone within 3 rings, answeringwith a smile in one's voice, using the callers'name, transferring calls to appropriate person/department,requesting permission before placing the caller on hold, taking andrelaying messages, and allowing the caller to end thecall.
Talk with and listen to other employeesto effectively exchange information.
Discusswork topics, activities, or problems with coworkers, supervisors,or managers discreetly and quietly, avoiding public areas of theproperty.
Exchange information with otheremployees using electronic devices (e.g., cell/mobile phones,earpieces, pagers and two-way radios,email).

Working withOthers

Support all co-workers andtreat them with dignity and respect.
Developand maintain positive and productive working relationships withother employees and departments.
Handlesensitive issues with employees and/or guests with tact, respect,diplomacy, and confidentiality.
Partner withand assist others to promote an environment of teamwork and achievecommon goals.

QualityAssurance/Quality Improvement

PhysicalTasks

Stand, sit, or walk for anextended period of time or for an entire workshift.
Enter and locate work-relatedinformation using computers and/or point of salesystems.
Move, lift, carry, push, pull, andplace objects weighing less than or equal to 10 pounds withoutassistance.

Greet/EscortGuests

Supply guests/residents withdirections and information regarding property amenities, services,and hours of operation, and local areas of interest andactivities.

GuestServices

Contact appropriateindividual or department (e.g., Bellperson, Front Desk,Housekeeping, Engineering, Security/Loss Prevention) as necessaryto resolve guest call, request, orproblem.
Arrange transportation (e.g., taxicab, shuttle bus) for guests/residents/visitors, and record advancetransportation request asneeded.

VIP/ConciergeServices

Respond to guest/residentrequests for special arrangements or services (e.g., spa services,transportation, religious services, babysitting, financialservices, business center services, interpretation services,reservations, dry cleaning, entertainment/sporting events,shopping) by making arrangements or identifying appropriateproviders.
Respond to special requests fromguests/residents with unique needs.
Gather,summarize, and utilize information about the property and thesurrounding area amenities, including special events andactivities.

General Concierge - ClubLevel

Monitor club lounge for seatingavailability, service, safety, and well-being ofguests.
Complete opening duties, includingsetting up necessary supplies and tools, and ensuring work area isclean and everything is in working order.
Cleanand reset tables after guests depart.
Bus andwipe down tables in club lounge.
Check in withguests to ensure satisfaction with food orbeverages.

CRITICALCOMPETENCIES

InterpersonalSkills

Communications

PersonalAttributes

Organization