Specialist- Contact Centre Technology - Abu Dhabi, Abu Dhabi Emirate

Only for registered members Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

1 month ago

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Job summary

We are looking for top talent to lead Project handling of Contact Center by raising IT requirements, design new processes and features within the CRM and IVR channel.

Responsibilities

  • To provide efficient solutions to increase Productivity, First Call Resolution, and increase Net Promoter Score.
  • To manage day-to-day operations of all direct banking channels activities As An IVR Channel Owner...

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