- Deliver service and support to clients via Live Chat email phone identify problems offer solutions
- Communicate with clients via outgoing calls for reasons outlined by the head of department
- Contact unverified clients require documents or alternative verification contact clients failing to fund accounts assist complete process suggest alternatives
- Maintain relationships with higher value clients ensuring smooth business continuation
- Clients products services payment methods collect detailed feedback pass on management review implement necessary changes record all communication guidance provided keep records up-to-date pending matters related contacts handle live chats designated languages perform duties assigned Account Manager management team
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Customer Retention Officer - Dubai - FxPro
Description
At FxPro, a leading international fintech company, you'll be part of an expanding team with offices in Limassol, London, Nassau and Dubai.
We have a diverse workforce of over 500 employees from 40 nationalities making it an exciting workplace. As a Customer Retention Officer you will provide comprehensive client support through various channels manage account verification funding processes maintain high-value client relationships and gather report client feedback to ensure operational efficiency and client satisfaction.
Responsibilities
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Customer Retention officer
Only for registered members Dubai
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Officer Liabilities Retention
Only for registered members Dubai
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Officer Liabilities Retention
Only for registered members Dubai
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Officer/Collections & Retentions
Only for registered members Ajman, Ajman Emirate
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Customer Retention officer
Only for registered members Dubai
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Officer Liabilities Retention
Only for registered members Dubai
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Retention Team Trainer
Only for registered members Dubai
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Business Center Manager
Only for registered members Dubai
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Growth Lead
Only for registered members Dubai, Dubai
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retention agents
Only for registered members Dubai, Dubai
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Head of CRM
Only for registered members Dubai, Dubai
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French Conversion
Only for registered members Dubai, Dubai
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Growth Lead
Only for registered members Dubai, Dubai
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Tele Sales Executive
Only for registered members Dubai
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Customer Relations Officer
Only for registered members Dubai, Dubai
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Individual Distribution Manager
Only for registered members Dubai
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Associate Manager
Only for registered members Dubai
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Junior Operation Officer
Only for registered members Dubai
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Customer Relations Officer
Only for registered members Dubai, Dubai
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Document Controller
Only for registered members Dubai
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Human Resources Manager
Only for registered members Dubai