Customer Retention Officer - Dubai - FxPro

    FxPro
    FxPro Dubai

    3 hours ago

    Description

    At FxPro, a leading international fintech company, you'll be part of an expanding team with offices in Limassol, London, Nassau and Dubai.

    We have a diverse workforce of over 500 employees from 40 nationalities making it an exciting workplace. As a Customer Retention Officer you will provide comprehensive client support through various channels manage account verification funding processes maintain high-value client relationships and gather report client feedback to ensure operational efficiency and client satisfaction.

    Responsibilities

    • Deliver service and support to clients via Live Chat email phone identify problems offer solutions
    • Communicate with clients via outgoing calls for reasons outlined by the head of department
    • Contact unverified clients require documents or alternative verification contact clients failing to fund accounts assist complete process suggest alternatives
    • Maintain relationships with higher value clients ensuring smooth business continuation
    • Clients products services payment methods collect detailed feedback pass on management review implement necessary changes record all communication guidance provided keep records up-to-date pending matters related contacts handle live chats designated languages perform duties assigned Account Manager management team

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