Guest Service Agent - Dubai, United Arab Emirates - Holiday Inn Express
Description
To report to work prior to the commencement time, well-groomed and dressed as per the hotel's grooming standards.- To promote a professional image and to provide a quick and efficient service to all guests regardless to whether they are resident or nonresident.
- To have full and comprehensive knowledge of the hotel including service and in turn service and outlets.
- To strive to anticipate the guest needs wherever possible, to enhance quality service and in turn complement guest satisfaction
- To perform all daily tasks to a consistent high standard in line with both departmental and hotel standards.
- To cooperate with colleagues requiring assistance in a prompt, caring and helpful manner and to be flexible in assisting other departments in response to the business and guest needs
- To maximize revenue by up selling and ensuring all services are charged for where applicable
- To make sure behaviour measures up to the standards required by the hotel and its representatives as directed in the staff handbook
- To be aware of the hotel management, their office location, role and availability
- To be aware of the Priority Club and assist in achieving targets
- To be aware of all corporate products and promotions etc. and any other restriction of this and action accordingly
- To attend all company courses, inhouse training sessions and meetings as requested by the management.
- To ensure that all guests are greeted with a friendly welcome and offered the highest standards of customer care and satisfaction throughout their stay
- To ensure that standards of performance are as per the SOP Manual.
- To maintain a high level of confidentiality with regards to Guest & Management.
Responsibilities and Duties
- Comply with hotel rules and regulations and provisions contained in the employment handbook.
- Comply with company grooming and uniform standards.
- Comply with timekeeping and attendance policies.
- Actively participate in training and development programs and maximise opportunities for selfdevelopment.
Job Types:
Full-time, Permanent
Application Question(s):
- Are you locally available?
- Can you join immediately?
- Do you have at least 1 year experience working in a hotel as Guest Service Agent?
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