Call Center Executive - Dubai, United Arab Emirates - IIQAFGROUP

    IIQAFGROUP
    IIQAFGROUP Dubai, United Arab Emirates

    1 week ago

    Default job background
    Full time
    Description
    We are looking for a highly motivated and customer-focused Call Center Executive to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a strong desire to meet and exceed customer expectations. In this role, you will be responsible for handling a high volume of inbound and outbound calls, providing information and assistance to customers, and building and maintaining strong relationships with them.

    Responsibilities

    • Answering a high volume of inbound calls and responding to customer inquiries in a timely and professional manner
    • Making outbound calls to follow up on customer inquiries and gather feedback
    • Managing and resolving customer complaints and concerns
    • Providing information and assistance regarding our financial services, including account inquiries, product information, and technical support
    • Educating customers about our services and features to ensure they are making the most of their accounts
    • Maintaining accurate and detailed records of customer interactions and transactions
    • Building and maintaining strong relationships with customers to promote retention and customer satisfaction
    • Collaborating with other team members and departments to address customer needs and issues
    • Adhering to all company policies and procedures to ensure professional and ethical interactions with customers

    Qualifications

    • High school diploma or equivalent required; some college coursework preferred
    • Minimum of 1 year of experience in a call center or customer service role
    • Exceptional communication and interpersonal skills
    • Ability to handle a high volume of inbound and outbound calls in a fast-paced environment
    • Strong problem-solving and decision-making abilities
    • Proficiency in Microsoft Office and customer service software
    • Positive attitude and strong desire to provide exceptional customer service
    • Flexible schedule, including the ability to work nights, weekends, and holidays if needed