Team -RBG-DBC PL Banking Group (2433278) - United Arab Emirates - Mashreq Bank

    Mashreq Bank
    Mashreq Bank United Arab Emirates

    4 days ago

    $40,000 - $60,000 (USD) per year
    Description

    Key Result Areas - Responsible for delivery by the team of sales leads targets.

    • To ensure that number of unqualified leads are below 3%
    • Ensure efficient execution of projects, which entails holding short-term workshops for setting goals, game plans, identify dominant buying motives.
    • Building value propositions around dominant buying motives, examine obstacles, review sales approach / tactics used and identify winning strategies.
    • Liaise with Sales Manager & Product for calling programs and adequate lists.
    • Schedule projects to generate sales leads and accurately plan for capacity to enable consistent sales conversion level.
    • Generate competitive knowledge and create benchmarking standards for the team.
    • Measure and improve cost efficiency of Telesales by optimal utilization of resources.
    • Plan and recommend technology support and requirements to increase automation, streamline processes and improve productivity of the Telesales agents.
    • Design performance measurement metrics, evaluate and action.
    • Call monitoring, coaching and feedback of Telesales agents.
    • Develop and conduct quizzes to evaluate product knowledge, assess results and flow with coaching and counseling.
    • Select, recruit, train, certify and deploy Telesales Agents.

    Job Purpose

    • To manage the team of Telesales Agents and ensure that all telesales activities are directed to meeting sales targets.
    • To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved.
    • To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.

    Knowledge, skills and experience

    • University Graduate.
    • Excellent people management skills.
    • 3-5 years experience in similar work environment in supervisory position (at least 3 years in managing people).
    • Preferably has a practical marketing background.
    • Has strong Sales and customer focus and ability to think creatively and work under pressure.
    • Excellent presentation skills.
    • Good team player with result driven attitude.
    • Business sensitive.
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