- To ensure that number of unqualified leads are below 3%
- Ensure efficient execution of projects, which entails holding short-term workshops for setting goals, game plans, identify dominant buying motives.
- Building value propositions around dominant buying motives, examine obstacles, review sales approach / tactics used and identify winning strategies.
- Liaise with Sales Manager & Product for calling programs and adequate lists.
- Schedule projects to generate sales leads and accurately plan for capacity to enable consistent sales conversion level.
- Generate competitive knowledge and create benchmarking standards for the team.
- Measure and improve cost efficiency of Telesales by optimal utilization of resources.
- Plan and recommend technology support and requirements to increase automation, streamline processes and improve productivity of the Telesales agents.
- Design performance measurement metrics, evaluate and action.
- Call monitoring, coaching and feedback of Telesales agents.
- Develop and conduct quizzes to evaluate product knowledge, assess results and flow with coaching and counseling.
- Select, recruit, train, certify and deploy Telesales Agents.
- To manage the team of Telesales Agents and ensure that all telesales activities are directed to meeting sales targets.
- To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved.
- To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.
- University Graduate.
- Excellent people management skills.
- 3-5 years experience in similar work environment in supervisory position (at least 3 years in managing people).
- Preferably has a practical marketing background.
- Has strong Sales and customer focus and ability to think creatively and work under pressure.
- Excellent presentation skills.
- Good team player with result driven attitude.
- Business sensitive.
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Team -RBG-DBC PL Banking Group (2433278) - United Arab Emirates - Mashreq Bank
Description
Key Result Areas - Responsible for delivery by the team of sales leads targets.
Job Purpose
Knowledge, skills and experience
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Global Head of of NEO Banking Group
Mashreq Bank- United Arab Emirates
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Product - RBG - Digital Squad - Banking Group
Mashreq Bank- United Arab Emirates
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Personal - RBG - Cards DST - Banking Group
Mashreq Bank- United Arab Emirates
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Relationship - S&M Mid ate & Investment Banking Group
Mashreq Bank- United Arab Emirates
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Relationship - Dubai - S&M - ate & Investment Banking Group
Mashreq Bank- United Arab Emirates
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Executive - CIBG - Dubai - Trading Companies - ate & Investment Banking Group
Mashreq Bank- United Arab Emirates
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Accountant
Al Ghurair- United Arab Emirates
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Senior Executive
Jumeirah- United Arab Emirates
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Head of Credit Control Department
ADIB Group- United Arab Emirates
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Assistant Manager
Mashreq Bank- United Arab Emirates
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Assistant Group Financial Planning and Analysis Manager
Galadari Brothers- United Arab Emirates
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Manager, Talent Acquisition. UAE National only
Mashreq Bank- United Arab Emirates
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Manager - FI Business Support
Only for registered members UAE
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Manager Digital PMO
Only for registered members UAE
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Relationship Manager
Only for registered members UAE
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Executive Secretary
Mashreq Bank- United Arab Emirates
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Performance and Reward Manager
Only for registered members UAE
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Accountant I Dubai
Only for registered members UAE
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Retail Banking Officer
Emirates Islamic Bank- United Arab Emirates
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Head of Retail Business Finance
Only for registered members UAE
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Assistant Manager
Mashreq Bank- United Arab Emirates