optimize end user journey - dubai - beBeeCustomerExperience

Job title: Customer Experience Development Professional

Description

Customer Experience Development Professional

About the Role
We are seeking a seasoned professional to join our team as a Customer Experience Development Professional. This role is critical in enhancing the end-to-end customer journey with a focus on Net Promoter Score (NPS) and quality.

You will serve as the voice of the customer, mapping experiences, identifying pain points, and turning feedback into actionable improvements.
In this role, you will combine proactive solution design with competitor benchmarking and KPI tracking to ensure a continuous 'customer-first' approach across the organization.

• Map customer journeys to identify areas for improvement and develop solutions that enhance their overall experience
• Interpret customer feedback from surveys, operational data contact centers, social media drive insights-based recommendations
• Monitor key performance indicators like NPS score

Support process optimization for local operations such as PUDO COD returns
Collaborate cross-functional teams implement projects advocate customers decision-making


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