Guest Service Agent - Ras al-Khaimah, United Arab Emirates - MINOR Hotels

MINOR Hotels

Verified Company

Ras al-Khaimah, United Arab Emirates

22 hours ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner.

You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay.

You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Qualifications:

A strong focus on customer service with Luxury Hotel background
Prior experience in hotel front office operations is preferred
Excellent communication skills; fluency in English/Arabic/German/French/Italian is required
Be able to work shifts, weekends and public holidays
Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
Problem resolution skills