Customer Service Associate - Ajman, United Arab Emirates - PULSE-MEDIA

    PULSE-MEDIA
    PULSE-MEDIA Ajman, United Arab Emirates

    11 hours ago

    د.إ72,000 - د.إ132,000 (AED) per year *
    Description
    Job Description

    Position Overview


    We are seeking a dependable and customer-focused Customer Service Associate to join a fully remote team and deliver responsive, high-quality support across digital channels.

    This work-from-home role is ideal for individuals who enjoy assisting customers, resolving issues efficiently, and contributing to a positive customer experience.


    As a Customer Service Associate, you will serve as a frontline representative, handling inquiries, troubleshooting common concerns, and ensuring every interaction reflects professionalism, empathy, and accuracy.

    You will also support internal workflows by documenting interactions clearly and maintaining organized customer records.


    This position is well suited for entry-level candidates starting their careers as well as experienced professionals seeking a structured remote opportunity with growth potential.

    Key Responsibilities

    Customer Support & Communication

    • Respond to customer inquiries via email, chat, phone, or support platforms
    • Provide accurate information about products, services, policies, and account updates
    • Address questions and concerns with a professional and solutionoriented approach
    • Maintain a friendly, brandconsistent tone across all interactions
    • Ensure timely followups and clear communication
    Issue Resolution & Case Handling

    • Resolve routine customer issues using established procedures
    • Escalate complex matters to appropriate internal teams
    • Track and manage cases through resolution
    • Ensure accurate updates are provided to customers
    Documentation & Record Management

    • Log interactions and outcomes in CRM or ticketing systems
    • Update customer records with accurate and detailed notes
    • Maintain data confidentiality and follow privacy guidelines
    • Support reporting and quality review processes
    Performance & Quality Standards

    • Meet response time and service benchmarks
    • Follow servicelevel agreements (SLAs) and internal guidelines
    • Maintain accuracy and consistency in communication
    • Participate in training and performance improvement sessions
    Collaboration & Continuous Improvement

    • Work closely with remote team members and supervisors
    • Contribute feedback to improve service workflows
    • Stay informed about product updates and policy changes
    • Support customer satisfaction and retention initiatives
    Performance Expectations

    • Consistent, professional customer interactions
    • High accuracy in documentation and case management
    • Reliable attendance and steady productivity
    • Clear communication when clarification is needed
    • Ability to manage multiple customer interactions simultaneously
    Required Qualifications

    • Previous experience in customer service, retail, hospitality, or support roles preferred but not required
    • Strong written and verbal communication skills
    • Comfortable using computers and online support tools
    • Problemsolving mindset with a customerfirst attitude
    • Ability to work independently in a remote environment
    • Reliable internet connection and suitable home workspace
    Preferred Skills

    • Experience with CRM or ticketing systems
    • Familiarity with live chat or emailbased customer support
    • Strong organizational and timemanagement skills
    • Ability to remain calm under pressure
    • Interest in career growth within customer support or operations
    Work Environment & Schedule

    • Fully remote
    • Flexible scheduling based on business needs
    • Structured onboarding and training provided
    • Ongoing feedback and development opportunities
    Career Growth & Advancement

    This role builds core skills in communication, problem resolution, and customer operations.

    High-performing Customer Service Associates may advance into roles such as Senior Customer Service Representative, Quality Assurance Specialist, Customer Success Coordinator, Team Lead, or Operations Support Associate.

    Key Skills

    Customer Service Associate, Remote Customer Service, Customer Support, Customer Experience (CX), Help Desk Support, Call Center Jobs, Live Chat Support, Email Support, CRM, Ticketing Systems, Customer Care, Virtual Support, Entry-Level Customer Service, Remote Hiring
    * This salary range is an estimation made by beBee
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