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- Greet all arriving guests and offer a detailed orientation of their rooms and its facilities.
- Co-ordinate with room service, all food and beverage items served in rooms and subsequent removal of used items.
- Co-ordinate the servicing of guest room and assist Housekeeping in the cleaning and servicing of all rooms to required standard, check that rooms are serviced to standard.
- Maintain the guest's personal items, clothing and wardrobes in a clean, neat fashion throughout their stay.
- Collect, process, check, deliver all guests valet requirements, perform simple pressing of guest clothing as necessary.
- Unpack and pack guest's luggage as required by guests request.
- Ensure Butler's pantry in a clean orderly manner at all times.
- Maintain stock and charge in suite bars.
- Assist guest with room and local information; make bookings and reservations as required by guest.
- Assist as required in the following areas, restaurant, reception, luggage services, back of house cleaning and maintenance.
- Creative and passionate about food and customer service
- Able to work in a high-pressure environment
- Excellent interpersonal and communication skills and strong team player
- Add diplomas/certifications required if needed
Butler Team Leader - Dubai, United Arab Emirates - SOFITEL
