Service Desk Executive - Abu Dhabi, United Arab Emirates - Experts Plus Recruitment Services

Experts Plus Recruitment Services

Verified Company

Abu Dhabi, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Contract: 12 months /extendable/

IMMEDIATE joiner
Start date: June

Work location: UAE

Abu Dhabi
Al Reem Island
Working hours: 9 hours per day
Working days: 5/6 days per week
Staff will be working on shifts (24/7) we need
flexible staff
Benefits: Visa, EOSB & medical insurance (No Air ticket)

The role is a level 1 technical support position responsible for providing cloud customers with support, general guidance, best practices, technical troubleshooting, and instructions on how to use or transition to cloud services.

Skills and qualifications
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Bachelor's degree in applicable field or equivalent experience
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Minimum of 2 years of experience as a
Linux Engineer, Technical Support Engineer, or similar in a production
Linux environment (infrastructure, network, storage, servers, security).

Strong understanding of
cloud computing platforms (e.g., AWS, Azure, GCP).

Knowledge of
networks, routers, switches, firewalls, and TCP/IP stack.

:

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Experience with configuring and running virtual machines, Kubernetes, or Docker.

:

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Experience with setting up and using CI/CD pipelines using Puppet, Chef, Jenkins, or Ansible.

:

Familiarity with
ITIL and IT service management principles.

Ability to communicate technical concepts and support assertions with data.
Ability to coordinate and prioritize many issues simultaneously.
Ability to adapt to a fastchanging environment and process.
Ability to quickly assess a problem, fix it, or implement a workaround or solution with consistent accuracy and success.

- (optional) Development experience with Shell, Python, Java, etc.
- (optional) Knowledge and experience with OpenStack production design, operations, and troubleshooting.
- (optional) Certified in RHEL/CCNA/AWS/similar.

Responsibilities

:

Ensuring customer satisfaction by appropriately and rightly interacting with them
Managing incidents, service requests and changes adhering strictly to the SLAs on Jira.
Closely manage and follow up any tickets with customer or level 2/3 engineers.
Meeting SLAs and KPIs.
Comply with applicable laws, regulations, international standards and related Policies and Procedures.
Record customer interactions in the form of tickets and escalate them to level 2 and 3 teams as needed.
Uses internal support tools, console, SDK, and command line tools to create detailed descriptions of customer issues, reproduce errors or problems, and route them to internal ticketing systems to advocate for the customer.
Strive to improve the customer service experience, create engaged customers and facilitate organic growth.
The role requires 24/7 support on a rotating shift schedule.

Job Types

:

Full-time, Contract

Contract length: 12 months

Salary

:

AED12, AED16,000.00 per month

Application Question(s):

What is your current visa status/type?
Can you join immediately? or How many days would be your notice period?
Please mention briefly about how you're meeting the requirements. This question has a key role in screening process of this role. Thank you.

Experience

: