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Voice of the Customer Analyst - Dubai, United Arab Emirates - Al Futtaim Digital Retail
Description
Voice of the Customer Analyst | Al Futtaim Digital Retail CareersDescription:
The Voice of Customer Analyst would support Al-Futtaim VoC strategy, to ensure success in day-to-day work of providing support to AFG Retail brands.
Prepare, analyse, and summarize various weekly, monthly, and periodic functional results for use by various key stakeholders, creating reports, specifications, instructions, and flowcharts.
Responsibilities:
Collaborating with Brands, CX Platform support teams, IT team & other cross-functional teams to enhance customer servicesPresent key findings by analyzing data and report to line managerAnalyse and understand correlations between NPS and other business KPI's
Requirements:
3+ Years of experience in Customer Experience, Market Research, Project Management, or a related fieldKnowledge of Customer Experience principles, CX metrics, CX related analysisGood analytical skills, creative problem solver, excellent communicator
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