Telephones Supervisor - Abu Dhabi, United Arab Emirates - Hilton Worldwide, Inc.

Description

Job Description - Telephones Supervisor - Hilton Abu Dhabi Yas Island (HOT0AH7N)

Job Description

Job Number:

Telephones Supervisor - Hilton Abu Dhabi Yas Island

(

Job Number:

HOT0AH7N

)

Work Locations

Work Locations

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Hilton Abu Dhabi Yas Island

Yas Island

Abu Dhabi

500200

A Telephones Supervisor assists the Front Office Manager with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.

What will I be doing?As a Telephones Supervisor, you will assist the Front Office Manager with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.

A Telephones Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Assist the Front Office Manager with the daily department operationsAchieve positive outcomes from Guest queries in a timely and efficient mannerAccept and deliver all messages correctly and promptly for both Guests and managementEnsure all wake up calls take place at the correct timeDemonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriateHandle emergency calls immediately and relay comprehensive and accurate information, as requiredDemonstrate a high level of customer service at all timesComply with hotel security, fire regulations and all health and safety legislationAttend appropriate training courses, when requiredDemonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinityFollow company brand standardsAssist other departments, as necessaryWhat are we looking for?Telephones Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills, especially on the telephoneCommitment to delivering a high level of customer serviceAbility to work on your own and as part of a teamCompetent level of IT proficiencyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in a customer-focused industryWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .

Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all Schedule

Schedule

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Full-time

Brand

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Hilton Hotels & Resorts

Job

Job

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Guest Services, Operations, and Front Office#J-18808-Ljbffr