Restaurants Supervisor - United Arab Emirates - IHG

Description

About us

At voco, we've created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our family of hotels are connected by their own sense of style and individual character and that's something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting. 

At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won't find in any guide book.

Your day to day

The Restaurants Supervisor - Food & Beverage supports the efficient operation of hotel F&B outlets by ensuring exceptional guest service, effective team management, and achievement of financial and operational targets in line with voco Hotel standards.

• Effectively manage the outlet to ensure smooth day-to-day operations in line with approved standards and procedures.
• Oversee the implementation and compliance of all departmental standards as outlined in the Standards & Procedures Manual.
• Ensure strict adherence to outlet opening and closing procedures.
• Ensure compliance with established billing, cash handling, and payment procedures.
• Conduct effective shift briefings to ensure team awareness of VIP guests, special occasions, daily promotions, and upselling priorities.
• Maintain a visible presence on the floor, personally welcoming and farewelling guests to enhance guest satisfaction.
• Motivate, engage, and lead team members to consistently deliver optimum service across all shifts.
• Take a hands-on leadership approach in all operational aspects of the outlet.
• Ensure achievement of monthly budgeted and forecasted food and beverage revenues, costs, and expense targets.
• Strictly adhere to the approved operating budget and implement effective cost control measures.
• Participate in the preparation of the Annual Operating Budget, including projected revenues, expenses, operating equipment, and FF&E requirements, in alignment with the Annual Business Plan.
• Manage the outlet as a standalone profit center, assuming accountability for revenue generation and cost management
• Ensure the outlet is managed efficiently and consistently in accordance with the established concept and brand positioning.
• Ensure all Standard Operating Procedures (SOPs) and service standards are consistently implemented to achieve the service levels outlined in the Departmental Operations Manual.
•  Ensure proper handling and management of table reservations to maximize seating efficiency and outlet turnover.
• Ensure guest history and preference data are accurately maintained and updated.
• Assign duties and responsibilities to team members and regularly monitor performance to ensure standards are met.
• Provide ongoing guidance, feedback, and coaching to support team development and service excellence.
• Establish, monitor, and strictly adhere to approved par stock levels for all operating equipment and supplies.
• Ensure the outlet is fully equipped at all times to support operational requirements.
• Conduct monthly inventory checks for all operating equipment and supplies.
• Control the requisitioning, storage, and appropriate usage of all operating equipment and supplies to minimize loss and damage.

General Responsibilities:

• Understand and strictly adhere to the Rules & Regulations established in the Employees' Code of Ethics and the Hotel's policy on Fire, Hygiene, Health, and Safety.
• Promote efficiency, confidence, courtesy, and an extremely high standard of social skills.
• Generally, promote and ensure good inter-departmental relations.
• Display a pleasant manner and positive attitude at all times and promote a good company image to guests and colleagues.
• Demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.

What we need from you

At voco Dubai, we look for hosts who are Reliably different and contribute in the success of   bringing our brand to life

Degree or Diploma in Hospitality Management or a related field (preferred) 2–5 years of experience in hotel or restaurant Food & Beverage operations. Prior supervisory experience is an advantage. Familiarity with hotel POS systems and inventory management. Excellent command of the English language. Strong knowledge of food and beverages. Passion for delivering high-quality guest service. Willingness to work during peak hours, including evenings, weekends, and public holidays.

How do I deliver this?​

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests 
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

What we offer

We'll reward all your hard work with a great salary and benefits – in addition to career development, employee room discounts and great work culture. 

Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit  to find out more about us. 

Reliably Different - Welcome to voco Hotels, IHG's new upscale brand. We call our Hotels voco – It means 'to invite' and 'call together' originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco Dubai Whatever we're up to, at every instance, there are brand values and service behaviours that guide us... Brand values: Always dependable, Respect individuality & Be distinctive. Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG's years of experience in delivering True Hospitality, voco Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. 

Our new family of hotels is connected by their individual characters, that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The world's first voco hotel opened in November 2018 in Gold Coast, Australia and the first voco Hotel across IMEA is voco Dubai. voco Dubai is a location like no other with a premium ambience in the heart of Dubai and laid back yet attentive service from the friendly hosts. It's location on the vibrant Shiekh Zayed Road is also connecting it to many daytime and night delights of the city from shopping, dining and entertainment experiences.