Customer Service Representative - Dubai, United Arab Emirates - Emirates NBD Dubai

Description

Handle all types if SRs logged in CRM queues.

Fix the identified process and systems gaps and provide feedback to business units on knowledge gaps to help in training.

Investigate all reopened cases in order to identify gaps for effective resolution.

Assist RMs to all type's requests assigned to them for effective resolution/TAT.Processing to all requests on BPM/Tracksoft with less errors.

Main TasksReceive all types of SRs assigned to center.

Investigates and identifies appropriate resolutionProper Creation to all types of complaintsValidation to resolved complaintsReduction in repeated complaintsKnowledgeable with processes, products and policies which are offered primarily by Business Banking and the entire bank.

Reduction in errors while performing transaction on BPM and TracksoftDocument the gaps identified in terms of knowledge, process or system and provide the feedback to respective units.

Forward all requests received through emails from RMs and various internal departments.


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