Workforce Development Specialist - Dubai, United Arab Emirates - Tanfeeth Dubai

Description

Proactively perform simulation and models to predict the results on the key objectives and provide intelligent insights to Operations Leaders via omni channelMaximize WFM Tool usage to reduce manual work and increase efficiency and accuracy across cross functionsPartner and collaborate with stakeholders to manage expectations and deliverables effectively and enhance internal customer experienceFacilitate queries and concerns from business units with respect to WFM in omni channel environmentConsistently meet Forecasting, Scheduling & Capacity Planning targets and timelinesPlanning for Special events/Adhoc simulations/Overtime managementEnsure all BAU requirements are met accurately and within TATRepresent Team in all Operational interactionDemonstrate the willingness to acquire necessary skills to enhance the performanceDemonstrate role model behavior by providing outstanding support to the team as and when requiredTo collaborate with various team to ensure required feedback looping continues to improve omni channel deploymentSupport the team members by acting as back up on need basis (IRTM/ planning)

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