Technical Specialist - Dubai - Intertec Softwares

    Intertec Softwares
    Intertec Softwares Dubai

    2 days ago

    Description

    JOB PURPOSE:

    To provide expert technical support, administration, and optimization for enterprise IT infrastructure, encompassing Windows systems, virtualization, networking, automation, and security, while ensuring seamless operations and alignment with organizational objectives.

    CERTIFICATIONS:

    Professional Certification in Server domain (MCSE/MCSA)

    Microsoft Azure Associate.

    VMware Certified Professional (VCP)

    ITIL (Minimum Foundation Level).

    Excellent understanding of IT Service Management and underlying Processes

    EXPERIENCE:

    Minimum of 7-8 years' experience in the IT Infrastructure domain with at least 3 years' experience in managing large IT Projects.

    RESPONSIBILITIES (INCLUDES ALL TASKS):

    • Manage and maintain Windows servers and services, including Active Directory (AD), Exchange, and Windows Performance Management.
    • Solid understanding and experience of Mail flow in an enterprise environment.
    • Troubleshoot and optimize IIS web servers for high availability and performance.
    • Administer and optimize Mobile Device Management using VMware Airwatch, Microsoft Intune and related technologies. 
    • Apply solid networking concepts for configuration, monitoring, and troubleshooting of IT infrastructure.
    • Enforce strong security practices and standards across all systems.
    • Implement and manage automation tools such as BMC ITOM, BMC TSSA, Manage Engine and SCCM to enhance operational efficiency.
    • Develop and execute Power Shell or similar scripts for process automation and task scheduling.
    • Manage Azure AD, Office 365, and associated cloud services for user management and service optimization.
    • Administer enterprise backup solutions using Commvault and Veeam, ensuring data integrity and disaster recovery readiness.
    • Monitor and optimize system performance, diagnosing and resolving technical issues proactively.
    • Conduct root cause analysis and implement long-term solutions.
    • Collaborate with cross-functional teams to design and implement infrastructure solutions.
    • Knowledge on Microsoft SQL Server
    • Excellent communication skills and customer service ethos.

    TECHNICAL SKILLS /COMPETENCIES:

    MANDATORY

    Windows Server Management

    SCCM/Patch Server Management

    Active Directory

    Microsoft Exchange

    Office 365 Management

    Mobile Device Management (Airwatch)

    Automation through BMC True sight Server Automation and Manage Engine

     SOFT SKILLS:

    MANDATORY

    Excellent communication.

    Problem Solving.

    Interpersonal Skills.

    Planning and organization.

    Flexibility & dedication toward the work.

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