Ecommerce & Digital Growth Manager - Dubai, United Arab Emirates - Tiger Recruitment Ltd

Tiger Recruitment Ltd

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Key Responsibilities:

Manage the ecommerce P&L and profitability.
Drive ecommerce sales performance.
Analyse new market trends, business opportunities, and market segments in the global and local landscape.
Implement ecommerce strategic and tactical programs.
Manage & execute digital and ecommerce campaigns with media agency support.
Establish and maintain industry benchmarks and KPIs for the Conversion funnel.
Analyze the past performance of collections, categories, and campaigns to improve marketing effectiveness and ROI.
Maintain a digital marketing calendar, create campaigns to deliver strategic plans, and business objectives, and improve KPIs.
Owns the performance marketing framework, and leads the planning, implementation, optimization, and reporting of performance marketing initiatives to help drive traffic and maximize ROI across all digital marketing channels.
Establish and manage relationships with other etailers to increase distribution.
Manage the website's merchandising.
Revise order fulfillment policies and procedures.
Analyse service quality and customer satisfaction.
Oversee CRM Lifecycle implementation, development, and management, working closely with the Holding CRM team to drive Lifetime Value and Database growth.
Manage customer retention and loyalty programs.
Measure order fulfillment and customer satisfaction performance.
Provides management & marketing team visibility into datadriven insights that inform the business's strategic direction and KPIs.
Conduct competitor analysis to provide insights on competition practices and formulate recommendations to improve the company's online presence and showcase its competitive advantages.
Track and measure the performance of all digital marketing channels and propose optimization initiatives to maximize marketing ROI.

Position with Benefits:

Ownership and direct impact
Directly reporting to the CEO
Competitive compensation package
Supportive, collaborative work environment and colleagues

REQUIRED COMPETENCIES:

Experience in developing and overseeing Ecommerce and CRM strategies.
Experience in building and developing a team.
Experience in CRM
Experience in developing marketing strategies.
Knowledge of Attribution modeling, website speed optimization, A/B testing, conversion management, sales journey optimization, traffic analysis, and reporting tools.
Knowledge and passion for directtoconsumer eCommerce business practices and operations. Digital UI/UX enhancements experience a plus.
Advanced understanding and utilization of digital platforms are required, including Shopify, Google Analytics, Google Ads Manager, Facebook Business Manager, TikTok Ads Manager, and Pinterest.
Exceptional project management skills.
Strong analytical skills and actioning data into consumercentric action plans
Understand the basics of digital marketing and performance marketing.
Willingness to learn and adapt to a fastchanging eComm environment.
Ability to manage timelines, budgets, and project resources.
Ability to work with a team.

Qualifications & Experience

Degree in business management with a focus on marketing/sales and several years of experience in online business.
8 years+ of ecommerce experience in consumer goods, ideally beauty related, such as skincare, body care, cosmetics, and hair.
2 years' experience in managing teams.
Arabic is a plus.

Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.