Duty Manager - Dubai - United Arab Emirates - AccorHotel

    AccorHotel
    AccorHotel Dubai - United Arab Emirates

    1 week ago

    Description

    Company Description

    An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.

    Job Description

    PURPOSE OF POSITION

    To assist in the forward planning of the department which includes Reception, Front Office Administration and Data Administration.

    KEY ROLES & RESPONSIBILITIES

    · Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition

    · Assist the Front Office Manager in all aspects of his/her duties

    · Ensure repeat guests and other VIPs receive special attention and recognition

    · Control room availability, room types, accuracy of room count and rate categories

    · Maximize occupancy, revenue & average rate while maintaining high service standards

    · Liaise with Housekeeping Department to ensure room image is maintained and the "Room Ready on Arrival" policy is adhered to

    · Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met

    · Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out

    · Know system recovery procedures

    · Interpret computer reports and compile relevant statistics for front office

    · Approve upgrades and special amenities in absence of manager

    · Maintain inter-departmental relationships to ensure seamless customer service

    · Inspect frequently for cleanliness and orderliness of the lobby, reception and cashier's desk and, on a random basis, VIP rooms prior to arrival

    · Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements

    · Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearance

    · Work with the HR Manager to ensure productive departmental performance

    · Work with Finance in the preparation and management of the department's budget

    · Adhere to OH&S policies and procedures and ensure all direct reports do the same

    Qualifications

    PERSONAL ATTRIBUTES

    · Good organisational skills

    · Good level of engagement with residents

    · Ability to manage a multi-cultural workforce

    · Excellent leadership & communication skills

    · Display high levels of integrity, dedication and support for continuous improvement

    · Flexible management style to meet the challenges of a changing work environment

    · Good knowledge of the entire Front Office Operations

    · Must be a self-starter, coach & mentor who can motivate the Team to perform their best

    · Knowledge of Opera Property Management System preferred

    QUALIFICATIONS

    · Degree from School for Tourism & Hotel Management

    EXPERIENCE

    · Minimum 3 - 5 years' relevant experience with at least 2 year at a supervisory level

    Additional Information

    Raffles Dubai, Sheikh Rashid Road, Wafi


  • Work in company

    Duty Manager

    Only for registered members

    The Duty Manager at Hotel Local - Autograph Collection is responsible for overseeing daily hotel operations during assigned shifts, ensuring exceptional guest experiences. · Oversee daily hotel operations during assigned shifts as the senior management representative on duty · En ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Duty Manager

    Only for registered members

    A Duty Manager works closely with Guests to greet, converse and assist with enquiries. · Occupy the hotel lobby and other public areas. · Engage Guests in conversation and provide general assistance. · ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Duty Manager

    Only for registered members

    The Duty Manager assists in the forward planning of the department and manages tasks to ensure guests receive prompt attention and recognition. · ...

    Dubai

    1 month ago

  • Work in company

    Duty Manager

    Only for registered members

    As Duty Manager you will work closely with Guests to greet converse and assist with enquiries especially when VIP Guests long-stay Guests and others are in the hotel lobby. · ...

    Dubai

    1 month ago

  • Work in company

    Duty Manager

    Only for registered members

    The Duty Manager at Hotel Local – Autograph Collection is responsible for overseeing daily hotel operations during assigned shifts, ensuring exceptional guest experiences. · ...

    Dubai

    1 month ago

  • Work in company

    Duty Manager

    Only for registered members

    We are looking for a professional, customer-focused, and proactive Duty Manager to oversee daily front office operations and ensure an exceptional guest experience. · ...

    Dubai, Dubai

    2 weeks ago

  • Work in company

    Duty Manager

    Only for registered members

    A Hotel Duty Manager is responsible for overseeing the hotel's operations, ensuring the safety and comfort of our guests and staff. This role requires a vigilant and proactive individual who can handle late-night operations, address guest concerns, and conduct regular patrols of ...

    Dubai د.إ156,000 - د.إ300,000 (AED) per year

    6 days ago

  • Work in company

    Duty Manager

    Only for registered members

    +A Duty Manager works closely with Guests to greet, converse, and assist with enquiries at the hotel lobby. · +Occupy the hotel lobby and other public areas, particularly at busy times · Engage Guests in conversation and provide general assistance · ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Duty Manager

    Only for registered members

    Duty Manager is responsible for managing the front desk operations and ensuring that guests receive a high-quality service. They are accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests departure. · ...

    Dubai

    4 weeks ago

  • Work in company

    Duty Manager

    Only for registered members

    We are looking for an experienced Duty Manager to join our extraordinary team at Holiday Inn & Staybridge Suites Dubai Business Bay. As Duty Manager, your main responsibilities will be to work under the general direction of the Front Office Manager and within established IHG and ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Duty Manager

    AccorHotel

    To assist in the forward planning of the department which includes Reception, Front Office Administration and Data Administration. · Manage and supervise all tasks of his/her staff to ensure guests receive prompt, · cordial attention and personal recognition. · ...

    Dubai - United Arab Emirates

    1 week ago

  • Work in company

    Duty Manager

    AccorHotel

    · Company Description · "Why work for Accor? · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so tha ...

    Dubai - United Arab Emirates د.إ156,000 - د.إ300,000 (AED) per year

    10 hours ago

  • Work in company

    Duty Manager

    Only for registered members

    Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. · ...

    Dubai

    1 week ago

  • Work in company

    Duty Manager

    Only for registered members

    Process guest check-ins and assign rooms. Ensure rates match market codes and secure payment prior to issuing room key. · ...

    Dubai Full time

    2 weeks ago

  • Work in company

    Senior Duty Manager

    Only for registered members

    This Is What Perfection Looks Like Service & Operations Senior Duty Manager – Baggage the baggage operations team your goal is to ensure that every passenger has a seamless and enjoyable experience from the moment they check in their baggage to when they collect it at their desti ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Female Duty Manager

    Only for registered members

    The Female Duty Manager will be responsible for various tasks including monitoring daily status, checking VIP reservations and issuing amenities vouchers. They will also greet guests by name, ensure room allocation is correct and follow up on guest complaints. · The manager must ...

    Dubai

    1 month ago

  • Work in company

    Duty/Night Manager

    Only for registered members

    We are seeking a Duty/Night Manager to oversee hotel operations during day and night shifts at our pre-opening hotel in one of Deira's most dynamic locations. · ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Duty/Night Manager

    Only for registered members

    We are seeking a Duty/Night Manager to oversee hotel operations during day and night shifts at our pre-opening hotel in one of Deira's most dynamic locations. · ...

    Dubai

    1 month ago

  • Work in company

    Night Duty Manager

    Only for registered members

    To oversee all night-time operations across the commercial community/venue ensuring a safe efficient and high-quality experience for guests and staff. · ...

    Dubai

    1 month ago

  • Work in company

    Night Duty Manager

    Only for registered members

    The Night Duty Manager is responsible for delivering exceptional service and ensuring a seamless and secure guest experience within the Front Office Team. · ...

    Dubai, Dubai

    1 month ago

Jobs
>
Duty manager
>
Jobs for Duty manager in Dubai