Front Office Supervisor - Dubai, United Arab Emirates - Address Montgomerie Hotel

Address Montgomerie Hotel

Verified Company

Dubai, United Arab Emirates

2 days ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests.

The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive experience.

Duties and Responsibilities:

Supervise front desk staff and ensure that they provide excellent customer service
Respond to guests' inquiries and requests in a timely and professional manner
Monitor daily operations of the front desk, including checkins, checkouts, and guest requests
Manage reservations and room availability
Ensure accuracy of billing and payment processes
Monitor and review guest feedback
Resolve customer complaints
Train and coach front desk staff
Monitor staff performance and provide feedback
Maintain a clean and organized front desk area

Experience:

Front Office Supervisor: 2 years (required)