Coordinator - Service & Installation - Ras al-Khaimah, United Arab Emirates - Taqeef

Taqeef
Taqeef
Verified Company
Ras al-Khaimah, United Arab Emirates

4 weeks ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

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Description

We are looking for a result-driven
Coordinator - Service & Installation to join our Service Centre Team based in
Ras Al-Khaimah.

You will be responsible for supporting daily Service Centre operations to ensure effective coordination between the technical team and Taqeef customers.


Key responsibilities:


  • Coordinate and support day to day Service Centre operations in an efficient manner.
  • Register enquiry from call centre and verify customer details in the ERP System NAV.
  • Coordinate job orders with the technical team to ensure timely completion.
  • Support and address in timely manner technical team queries during the works on site.
  • Ensure jobs orders payments are collected from customers and reported to the Service Centre Manager/Supervisor.
  • Respond to and escalate customers' enquiries promptly.
  • Act as helpdesk to assist Service Centre employees on HR and Admin matters.
  • Complete regular reports to the upper management when and as required.
  • Provide highquality customer service, answering questions, and handling complaints received from customers.

Required qualifications:


  • Higher diploma in the relevant field.
  • 4+ years of experience in a customer service environment.
  • Excellent communication and customer service skills.
  • Handson experience in resolving customer issues and complaints.
  • Strong problemsolving skills.
  • Stress resistant and patient with people.
  • Ability to build relationships with others.
  • Intermediate MS Office skills.
  • Intermediate English skills, Arabic is an advantage.

Job Types:
Full-time, Permanent
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