Sr. Specialist Customer Experience Strategy - Dubai

Only for registered members Dubai, United Arab Emirates

2 weeks ago

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Job summary

As a Sr. Specialist Customer Experience Strategy, you will own all aspects of the customer journey - identifying pain points, and driving solutions that improve customer outcomes.

Responsibilities

  • Develop and execute a long-term CX vision and roadmap that articulates how exceptional CX should be delivered and measured
  • Leverage CX data to uncover customer pain points using cohort analysis, funnel diagnostics, and segmentation
  • Build clear success metrics upfront for each initiative and run robust pre/post impact assessments
  • Identify opportunities for predictive models (churn risk, reorder probability, voucher redemption likelihood) and work with data science teams to validate and apply

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