Sr. Specialist Customer Experience Strategy - Dubai
2 weeks ago

Job summary
As a Sr. Specialist Customer Experience Strategy, you will own all aspects of the customer journey - identifying pain points, and driving solutions that improve customer outcomes.
Responsibilities
- Develop and execute a long-term CX vision and roadmap that articulates how exceptional CX should be delivered and measured
- Leverage CX data to uncover customer pain points using cohort analysis, funnel diagnostics, and segmentation
- Build clear success metrics upfront for each initiative and run robust pre/post impact assessments
- Identify opportunities for predictive models (churn risk, reorder probability, voucher redemption likelihood) and work with data science teams to validate and apply
Job description
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