Technology Support Analyst I - Dubai, United Arab Emirates - Kirkland & Ellis

    Kirkland & Ellis
    Kirkland & Ellis Dubai, United Arab Emirates

    2 weeks ago

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    Description

    Qualifications &Requirements

    Education,Work Experience, Skills

    • Education. Computer Science orTechnical qualification.
    • Minimum of 3 to 4years of experience in a professional services environment, lawfirm experience preferable.
    • A+ and/or Microsoftcertification are desirable.
    • Strong verbal, andwritten communication skills.
    • Must be able todemonstrate strong interpersonal and customer service skills andwill have the ability to be process-oriented yetflexible.
    • Audio Visual experience aplus.

    Technologies/Software

    CoreTechnologies

    • Knowledge of desktop computingenvironment and troubleshooting techniques of hardware and softwareissues
    • Knowledge and the ability to supportMicrosoft operating system, including networking component,hardware, peripheral devices.
    • Knowledge andexperience in conference center environment

    CurrentK&E Technologies

    • MicrosoftWindows
    • Microsoft OfficeSuite
    • iManage DeskSite andFileSite
    • Citrix/VPN
    • Polycom and Cisco Video ConferenceSystems
    • AirWatch
    • PeopleSoft
    • CarpeDiem
    • Avaya
    • MFA
    • ITSMTicket Management System
    • Lenovo laptops anddesktops