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- To be an ambassador of the hotel,in and outside the work place.
- To provide apersonalized service to all the guests, fully aware and followingthe hotel standards and procedures.
- To assistthe Inspired Meetings teams and any other department in guestrelation needs or pre-event arrangements.
- Topersonally welcome guests and escort them to their rooms, outletsor other public areas as requested.
- To offerwelcome drinks and towels to check-in guests at thereception.
- To present the outlets and describethe hotel services to the guest and to promote the internalactivities and events.
- To assist the ClubMillesime guests in the room check-in, fully respecting theimmigration, financial and audit procedures.
- Toensure uncompromising levels of cleanliness and maintenance throughown responsibility.
- To use appropriatematerials, equipments and supplies for the smooth run of the guestrelation operations and to ask for requisitionsaccordingly.
- To use the proper telephoneetiquette as per Sofitel standards.
- To be mostof the time in the guest area and to socialize with guests, playinga Public Relations role, in order to build strong and long-termrelationships.
- To ensure that the privacy ofthe guests and the confidentiality of the information isrespected.
- To manage any guest complaint in aprofessional manner, by owning it, resolving it to the guestsatisfaction and recording it.
- To call theGuest Relations Manager or Front Office Manager for advice inserious cases or if an approval is required.
- Tobe fully aware of and to report all guest comments orcomplaints.
- To do a proper filing and handoverbetween the shifts.
- To be aware of all VIPsvisiting or staying in the hotel.
- To properlyuse all the equipment and PMS.
- To daily readthe logbook and to sign it and update the activityreports.
- To be updated with all the happeningsin the hotel and with the latest administrative, organizational,operational or other changes and news.
- Toattend a daily line up briefing with the guest relation team torecapitulate tasks and activity.
- To promote theAccor loyalty programs.
Lobby Host - Ras Al-Khaimah, United Arab Emirates - Hotel Chadstone Melbourne MGallery
