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The Telephone Operator is responsible for managing the switchboard to professionally answer incoming telephone calls and assist with guest requests. · Ensure brand standards, policies and procedures are adhered to at all times. · Maintain complete knowledge of all hotel features/ ...
Dubai, United Arab Emirates د.إ30,000 - د.إ60,000 (AED) per year1 day ago
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Please apply for Telephone Operator position at Al Maha Luxury Collection Desert Resort & Spa located in Dubai UAE if you have experience in hotel switchboard call center guest services PBX telephone systems Opera PMS excellent communication skills strong multitasking abilities p ...
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A Telephone Operator accepts and delivers messages to Guests and management at the Hilton Dubai Palm Jumeirah hotel. They respond to queries and emergencies using their knowledge of the hotel facilities and services. · ...
Dubai, Dubai1 month ago
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Holiday Inn Hotel offers guests a modern retreat with easy access to Dubai's attractions. · Maintain complete knowledge of all hotel features/services. · Answer and direct all external incoming telephone calls following the standard telephone etiquettes. · ...
Dubai, United Arab Emirates3 days ago
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Should have experience as Telephone Operator Any Nationals · ...
Dubai1 month ago
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No information available for Job Summary in the text provided. · Answer and direct all incoming calls promptly, courteously, and professionally in accordance with brand standards. · Handle guest requests, inquiries, and messages with accuracy and a guest-first attitude. · ...
Dubai1 month ago
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· ...
Dubai1 month ago
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A Telephone Operator is sought to manage internal and external communications efficiently at Al Maha Luxury Collection Desert Resort & Spa in Dubai. The role requires delivering prompt accurate and warm guest assistance while maintaining refined service standards. · ...
Dubai1 month ago
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Handle all incoming and outgoing calls through the PBX/switchboard system with courtesy and accuracy. · Direct calls to guest rooms staff or departments as needed.Take deliver guest messages efficiently discreetlyMaintain updated records of extensions staff directories room numbe ...
Dubai1 month ago
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This position is responsible for performing all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel's standards. · ...
Dubai, Dubai1 week ago
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As a Telephone Operator at The First Collection Marina in Dubai, you will handle incoming and outgoing calls, guest messages, wake-up calls, and internal communications with professionalism and efficiency. · ...
Dubai, United Arab Emirates3 days ago
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Answer incoming calls promptly and professionally, direct calls to guest rooms departments and staff through the PBX system place outgoing calls and relay messages efficiently log service requests defects and incidents using the GXP system provide guests with accurate information ...
Dubai1 month ago
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+Join us at Accor, where life pulses with passion As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle destinations in 110 countries. · +Receive and answer all calls in a professional frie ...
Dubai - United Arab Emirates4 days ago
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This position is responsible for performing all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel's standards. ...
Dubai, Dubai, United Arab Emirates1 week ago
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This position involves answering incoming calls promptly and professionally. The ideal candidate will have experience in telephone operations, PBX systems, or front office functions. · ...
Dubai1 month ago
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Answer incoming calls promptly and professionally direct calls to guest rooms departments and staff through the PBX system place outgoing calls and relay messages efficiently log service requests defects and incidents using the GXP system provide guests with accurate information ...
Dubai1 month ago
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A Switchboard Telephonist accepts Guest and management messages, · enquiries and emergencies using their knowledge of the hotel facilities, · services and the local vicinity to quickly respond to the customer. ...
Dubai, Dubai1 month ago
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Nested in Dubai Marina, The First Collection Marina provides a chic urban escape with stunning views and premium facilities. Guests can relax in the rooftop pool, rejuvenate at the spa, and enjoy exclusive access to Soluna Restaurants & Beach Club on the Palm Jumeirah. · Answer a ...
Dubai, Dubai1 month ago
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We are currently looking for dynamic and self-motivated front office professionals who want to move their careers forward. · ...
Dubai, Dubai2 weeks ago
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We are currently looking for dynamic, self motivated Front Office professionals who want to move their careers forward. · ...
Dubai, Dubai1 week ago
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Answer guest calls and requests. Operate telephone switchboard station. Process guest requests for wake-up calls and more. · ...
Dubai Full time3 weeks ago
Telephone Operator - dubai - Towers Rotana
Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:
Receive each guest call in a professional and friendly manner
Maintain effective communication with all related department to ensure smooth service delivery
Handle every query in a polite and courteous manner and exceed guest expectations
Ensure guests are greeted by name upon calling as per the Rotana Standard
Maintain an up to date knowledge of the hotel and local services
Maintain an awareness of guest profile through the Opera guest profile system
Complete management's long distance call vouchers and record them on the traffic sheet
Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
Take messages for guests and management as per the required standard
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and 'switched on' personality with an outgoing and approachable character.
You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
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