Telephone Operator - dubai - Towers Rotana

    Towers Rotana
    Towers Rotana dubai

    15 hours ago

    د.إ30,000 - د.إ60,000 (AED) per year *
    Description
    We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
    As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:
    Receive each guest call in a professional and friendly manner
    Maintain effective communication with all related department to ensure smooth service delivery
    Handle every query in a polite and courteous manner and exceed guest expectations
    Ensure guests are greeted by name upon calling as per the Rotana Standard
    Maintain an up to date knowledge of the hotel and local services
    Maintain an awareness of guest profile through the Opera guest profile system
    Complete management's long distance call vouchers and record them on the traffic sheet
    Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
    Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
    Take messages for guests and management as per the required standard
    Education, Qualifications & Experiences
    You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
    Knowledge & Competencies

    The ideal candidate will be customer driven and an extremely proactive and 'switched on' personality with an outgoing and approachable character.

    You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

    Understanding the Job
    Taking Responsibility
    Recognizing Differences
    Customer Focus
    Customer Focus
    Adaptability
    Teamwork
    #J-18808-Ljbffr
    * This salary range is an estimation made by beBee
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